Medical Office Specialist (U) (4962)

Salary: $18.15 - $19.97 Hourly
Location : Springfield, IL
Job Type: Civil Service
Job Number: 2402066
Department: SIU HealthCare Patient Business Services-SMS
Division: N/A
Opening Date: 06/15/2026
Closing Date: 6/22/2026 2:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: AFSCME Local 370
Shift: Days
ExemptorNon_Exempt: Non-Exempt


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Description
The primary function of this role is to perform provide a range of both patient-related support functions and non-medical support services in an assigned healthcare unit or other healthcare facility providing patient services. Employees in this role apply knowledge of policies and procedures regarding patient registration, scheduling, insurance, billing and account maintenance, and collections. They serve as an essential link between non-clinic and clinic staff within the assigned department by performing all job expectations and responsibilities, while maintaining professionalism and work excellence.

*This position is ON SITE only*

Examples of Duties
Patient Services 75%

1. Available to all SIU departments and clinics for front desk and call center support as needed. To be determined by clinic leader.
2. Registers and enters patient registration into the computerized patient care system following established policies and procedures.
3. Review patient demographic and insurance information, checking insurance eligibility, review for any necessary referral or authorization information within the computerized patient care system.
4. Coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up follow up appointments); mails information to patients.
5. Greets and checks in/out patients; assembles and prepares patient information forms and assists with the completion of these forms (such as the release of information and signature authorization forms); collects copays and patient payments.
6. Enter appointment schedules in the current EDM system for faculty, fellows, and residents.
7. Monitor, review and resolve tasks from clinic staff and other departments.
8. Inform patients of SIU billing policies, payment plan options and financial assistance.

1. Answer incoming telephone calls, take message or route to appropriate staff.
2. Initiates outbound calls to patients or other external departments in regards to patient related services.
3. Communicate with department leaders and clinic providers regarding scheduling changes or patient appointments.
4. Schedule interpreters for special needs patients per the interpreter guidelines and process.
5. Ensure direct involvement and accessibility to all clinic and non-clinic staff to ensure quality patient care.

Administrative 25%

1. Initiate and oversee work flow in the reception area. Suggest and aid in implementing efficiency procedures in the reception and clinic area.
2. Coordinate with staff for personnel breaks, lunch hours, and work schedules to ensure proper coverage.
3. Train new Medial Office series staff providing all updated documentation and procedures for current processes.
4. Assist in writing protocols and maintain training manuals. Stay up to date with all process and procedure updates.
5. Attend meetings as requested.
6. Other duties as assigned.

Qualifications

Credentials to be Verified by Placement Officer
1. Any one or any combination totaling two (2) years (24 months), from the categories below:

1. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
   • 30 semester hours equals one (1) year (12 months)
   • Associate's Degree (60 semester hours) equals eighteen months (18 months)
   • 90 semester hours equals two (2) years (24 months)
2. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

Knowledge, Skills & Abilities (KSAs)
1. Knowledge of medical terminology.
2. Knowledge of medical records and operating procedures.
3. Knowledge of medical laboratory and x-ray, billing, and admissions procedures.
4. Knowledge of computer systems and clinic forms.
5. Knowledge of automated admissions and/or billing systems.
6. Skill in maintaining detailed records.
7. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds.
8. Oral and written communication skills
9. Organization skills, including time management and workflow.
10. Skill in adapting and working under pressure and amid interruptions.
11. Skill in explaining rules, policies, and their interpretations.
12. Ability to use a medical dictionary.
13. Data entry ability with great attention to detail.
14. Ability to supervise, train, lead and direct the work of others.
15. Ability to add, subtract, work with percentages, and perform cash transactions effectively.
16. Ability to establish and maintain working relationships with medical staff.
17. Ability to keep patient data confidential.
18. Ability to use independent judgment and resolve problems quickly.
19. Ability to identify work priorities and follow them to complete daily tasks.
20. Ability to be stable and maintain cooperative working relationships with clerical and professional staff.
Condition of Employment

Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call View phone number on click.appcast.io Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service

Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill

Health, Dental, and Life insurance

Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.

Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.

Long-term Disability Insurance

Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars

Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).

Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement

Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees

Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times

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