Customer Service Specialist

Customer Service Specialist

The Customer Service Representative serves as a primary point of contact for our B2B customer base, building strong relationships and consistently delivering best-in-class customer service. In this role, you will manage the full order lifecycle, collaborate cross-functionally to resolve customer needs in a timely manner, and contribute to the continued growth and retention of our customer accounts.

Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as their product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country as well as many international operators in Mexico, Latin America, and Asia.

What we'll expect from you and what you'll be doing:

• Build and maintain strong, long-term relationships with assigned customer accounts, serving as a trusted and responsive point of contact
• Perform account reviews and follow up on strategic quotes that have yet to be turned into an order
• Manage customer inquiries across the order lifecycle, including order entry, status updates, expediting, delivery coordination, and order management.
• Partner with internal teams including sales, supply chain, and operations to resolve issues, execute request for prices (RFPs), and deliver effective solutions.
• Develop a strong understanding of our product portfolio to support customer needs
• Maintain accurate customer records and activity documentation within the CRM system to ensure data integrity and continuity.
• Contribute to process improvement initiatives, bringing a solutions-oriented mindset to daily operations.
• Perform other duties as assigned

Job requirements:

• 3 to 5 years of B2B customer service experience, ideally within a distribution or supply chain environment.
• Associate's or Bachelor's degree preferred; equivalent professional experience considered.
• Excellent written and verbal communication skills, with a customer-first mindset.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with advanced Excel skills an advantage.
• Experience with CRM platforms (e.g., Microsoft Dynamics, Salesforce, or similar) preferred.
• Analytical mindset with strong attention to detail and a commitment to accuracy.

Digicomm International is committed to the full inclusion of all qualified individuals. As part of this commitment, we ensure that candidates and employees with disabilities are provided reasonable accommodations.

What you can expect from us:

This position offers a competitive compensation package including a base salary range of $50,000 - $70,000 per year and the opportunity to earn a quarterly bonus based on personal and team performance. The salary range will be commensurate with experience and qualifications.

Digicomm also offers a comprehensive benefits package that includes:

• Employee medical coverage premiums paid in full by Digicomm
• Dental and vision plans
• 401(k) plan with employer match that is fully vested upon enrollment
• PTO- Paid time off
• Company-paid Life and AD&D insurance
• Company-paid Short and Long-term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)
• Professional development opportunities and career pathing
• Monthly happy hours and teambuilding events
• Semi-annual company celebrations