Customer Support Representative

Pay Rate Range: $17.10 - $23.00
Hours: Monday to Friday 9:00am to 5:00pm
Location: Coppell, TX
Duration: 1 year

Summary:

• Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
• Point of contact to receive, review, and electronically log customer jobs
• Operate office equipment (printer, copier, fax) Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
• Perform quality inspection of customer order information
• Estimate, schedule and track incoming vended production jobs
• Inspect files for problem areas, including fonts, image resolution
• Modify document layouts and impositions to achieve desired finished results
• Apply color management, color correction, trapping and image editing where applicable
• File/document conversion (utilizing standard software
• Maintain reporting logs and information for billing
• Perform minimal training to customer end-users on web based ordering systems when requested
• Establishes key relationships with customers and Xerox approved vendors
• Ability to demonstrate computer skills - Functional knowledge of PC (keyboard functions, mouse, etc)
• Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
• Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
• Business maturity and professionalism
• Experience in a Customer Service environment in Print Industry (minimum 2 years)

Skills:

• Excellent Customer service skills
• Build excellent client relationships
• Strong organization skills
• Strong communications & follow up skills
• Engage Xerox preferred vendors for outsourced projects
• Multi-tasking
• Works well in team environment
• Requires minimum supervision

Education:

• 3-5+ years of relevant experience
• Minimum: High School Diploma or equivalent Required
• Post high school technology training or experience
• Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems

Benefits: (employee contribution)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.