Customer Solutions Specialist

Customer Solutions Specialist

Our full-time positions are involved in sales on the phone, chat and email.

We are currently hiring for full-time customer solutions specialist. Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

In sales, you are…

• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Designing custom spaces.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple priorities and using good judgment to manage time.

In chat and email, you are…

• Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• Designing custom spaces.
• Balancing multiple chats.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

What You Bring To Us

• You love to engage with people. You're the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• People say you have a heart for service. You love to sell. For you, it's about learning what a customer truly needs and offering suggestions.
• You are always learning. You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work. It's your store!
• You love juggling multiple tasks. You like to stay busy, balance priorities and utilize your organizational skills.
• You are comfortable with the Internet and e-commerce and have excellent computer skills.
• You understand retail is an ever-changing industry and remain flexible.
• 6 months of call center experience preferred.
• You want to delight the people around you and can't wait to share that at The Container Store!

Customer Service Representative, Customer Service, Customer Care, Customer Representative The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act