Pharmacy Technician Intake

Job Title: Pharmacy Technician IntakeJob Description

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The Pharmacy Technician Intake supports a specialty pharmacy by accurately creating and updating patient and provider records, reviewing referrals and prescriptions for completeness, and serving as a key communication point with providers. This role works on moderately complex assignments that require sound judgment, attention to detail, and the ability to make routine recommendations while ensuring that downstream teams can efficiently and safely serve patients. The position is office-based with no direct in-person patient contact, and all patient interactions occur over the phone.

Responsibilities

• Work on moderately complex intake assignments where sound judgment is required to resolve issues and make routine recommendations.
• Review the contents of referrals to ensure all required information is complete, accurate, and appropriate for processing.
• Create accurate patient profiles from scanned or faxed images by entering correct patient and provider information into the system.
• Conduct an initial check of prescriptions to ensure clinical accuracy and readiness for processing by other pharmacy teams.
• Communicate with providers by phone regarding referral status, prescription clarifications, missing information, and patient concerns to ensure all information is collected and accurate.
• Update concise and clear progress notes so that other roles within the workflow can quickly assess the status of each referral.
• Enter new provider information, including National Provider Identifier (NPI) details, accurately into the system to support reporting and business intelligence activities.
• Perform accurate and efficient data entry related to pharmacy intake, referrals, and provider information.
• Collaborate effectively with colleagues in a call center environment to support high-quality, timely service to patients and providers.
• Perform other duties as assigned to support overall pharmacy operations and patient care.

Essential Skills

• Current Certified Pharmacy Technician (CPhT) national certification in good standing and without restrictions.
• Active registration as a pharmacy technician with the North Carolina Board of Pharmacy (NCBOP).
• Prior experience working in a pharmacy setting.
• Approximately 2 or more years of pharmacy operations experience, preferably in a pharmacy or related healthcare environment.
• Demonstrated experience in call center or high-volume phone-based work, particularly related to pharmacy or healthcare verification.
• Strong data entry skills with high accuracy and attention to detail.
• Competence in basic computer skills and the ability to work within pharmacy software systems.
• Excellent organizational and time management skills to handle multiple tasks and referrals efficiently.
• Ability to multitask effectively in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively with colleagues and external providers.
• Conscientious, detail-oriented approach to documentation and record keeping.
• Flexibility and adaptability to changing processes, schedules, and project needs.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Healthcare experience beyond pharmacy, such as working in other clinical or administrative healthcare roles, is preferred.
• Experience working in a specialty pharmacy environment is beneficial.
• Comfort working in a structured call center environment with phone-based communication as the primary interaction method.
• Ability to quickly learn new systems, workflows, and documentation requirements.
• Strong written communication skills for clear and concise progress notes and documentation.
• Commitment to providing accurate, timely, and patient-focused service.
• Willingness to work varying shifts within the stated operating hours as business needs evolve.

Work Environment

This role is based in an office and call center environment within a rapidly growing specialty pharmacy. The pharmacy operates Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time and is closed on weekends and major holidays. During certain project periods, such as reverification, the schedule may be onsite Monday through Friday from 9:00 a.m. to 6:00 p.m., with later shifts (such as 11:00 a.m. to 8:00 p.m.) introduced after specific project phases. After training, the position transitions to a hybrid work model, typically with two days onsite and three days working from home each week. Work is conducted primarily over the phone with no direct in-person patient contact, and involves extensive use of computers, pharmacy software, and data entry systems. The environment is professional, structured, and collaborative, with a focus on simplifying access to medication and delivering personalized care that supports the best possible outcomes for patients.

Job Type & Location

This is a Contract to Hire position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary,NC.

Application Deadline

This position is anticipated to close on May 26, 2026.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. xywuqvp By applying, you acknowledge and agree that your application may be reviewed using AI tools.