Customer Services Representative II

Customer Service Representative

The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately.

The essential duties and responsibilities include, but are not limited to:

• Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM.
• Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications.
• Verify customer-approved quotes are signed are accompanied with company terms and conditions.
• Verify orders are processed timely and accurately within the ERP system.
• Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.

Qualifications and Education Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum 2 years of sales experience and willingness to learn and receive instruction.

Minimum Associate's degree, Bachelor's degree preferred.

Preferred Skills

• Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Familiarity with ERP Software.
• Strong customer service skills.
• Strong communication skills with internal/external customers.
• Strong attention to detail.
• Strong problem-solving skills.
• Strong organizational skills.
• Punctual, reliable, and cooperative with others.

Additional Notes

• Pre-employment drug testing shall be required, including a pre-employment physical
• All applicants shall be authorized to work in the U.S.
• This position will transfer to a remote position after training.

Compensation and Benefits

After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.