Customer Care Representative - WFH Missouri

Position Title: Customer Care Representative Location: Remote, Missouri Hourly Rate: $15.00 per hour Job Overview The Customer Care Representative is the frontline representative and image of MTM Health, handling inbound calls from Members, Clients, and Facilities. The role includes managing 60‑80 calls per day, with higher volumes on Mondays, and progressively increasing complexity as skills develop. Responsibilities Handle inbound calls from Members, Clients, and Facilities. Manage call volume of 60‑80 per day, adjusting to higher volumes on Mondays. Qualifications Must currently reside in Missouri. 1 year of call center experience and at least 6 months of customer service experience. Basic typing/computer proficiency with excellent navigational skills. High‑speed Internet access (minimum upload 3Mbps, download 30Mbps). No use of wireless or Wi‑Fi “air cards”. Quiet, distraction‑free space within the home for work. Benefits Health, Dental and Vision Insurance Life and Disability Insurance 401(k) Retirement Plan with Company Match FSA and HSA Savings Plans Wellness Program with Incentives Voluntary & Ancillary Plans Additional Perks Pay on Demand Paid Time Off and Holiday Pay Birthday Holiday Maternity/Paternity Leave Continuing Education Reimbursement Program Employee Discounts (MTM Perks Discount Program) Company Values Respect Individuals Collaborate to Innovate Deliver Value Align with Clients Act with Integrity Equal Opportunity Employer MTM Health is proud to be an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law. About MTM Health MTM Health is a healthcare and transportation management company dedicated to partnering with clients to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources in a cost‑effective manner. #J-18808-Ljbffr MTM, Inc