Cafe' Services Supervisor

Café Services Supervisor (Part-Time)

Join a talented team of employees who daily draw inspiration from the Frick’s world-class art exhibitions, rich, local history and beautiful grounds and gardens.

The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

Hours: 28 hrs /week, Cafe is open 9:00 to 4:00 Tuesday thru Sunday. Must have open availability to work, weekends, and some holidays and occassional special evening events. 

We offer a flexibile schedule to work with the right candidate. This postion may be a great opportunity for parent with school age children.

Reports to: General Manager of Café Services
Status: Part-time, Non-exempt, not tip eligible

Salary: $20 - $30 per hour (based on experience)

Responsibilities:

Supervisory Responsibilities (50%):

Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge

 Supports ongoing learning and development of team members

 Directs Café staff by prioritizing duties and ensuring productivity

 Oversees wine bar for events

 Helps to create and foster a respectful and inclusive team environment

 Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

Café Services (30%):

 Provides exemplary customer service to guests while working shifts alongside Café Services staff

 Works with Café Manager to troubleshoot POS system and other front of house equipment

 Interacts with guests to get feedback on product quality and service levels

 Handles visitor inquiries, complaints, and requests

 Maintains safety and food quality standards at all times and in all areas of the Café

 Maintains supply inventory of office and Café

 Receives and puts away deliveries

 In partnership with the Café Manager, modify or create menus that meet quality standards

 Prepare meals and prep support as needed

Administrative Responsibilities (20%):

 Ensures all end of day reporting is completed

 Assist in register programming, end of month reporting, and inventory

 Maintain up to date knowledge of industry standards and best practices

Qualifications:

 Must have excellent customer service and communication skills

 Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity

 Minimum of 1 year of café restaurant supervisory experience required

 Knowledge of food safety standards and best practices

 Must have basic computer skills, experience with Points of Sale (POS) systems a plus

 Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise

 Availability to work weekend and evening hours

 Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.