Food & Beverage Supervisor

Restaurant Assistant Manager

Under the direct supervision of the Restaurant Manager this position assists with supervising the day-to-day operations in the Restaurant.

Responsibilities include:

• Training staff
• Providing general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Restaurant Promotions at all times
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicating to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
• Assisting Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
• Ensuring quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensuring all staff maintains a clean and orderly server station
• Assisting Restaurant Manager in resolving employee disputes
• Assisting, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintaining excellent guest service
• Assisting Restaurant Manager with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finding or providing coverage in the Front of House in the event of employee call outs
• Assisting Management with restaurant scheduling if needed; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviewing guest comment cards and delivering the results to Management
• Rotating server stations and assigning early outs in a fair and consistent manner
• Performing additional duties as requested by management