IT MANAGER

Job Description

Job Description

Description:

Job Title: IT Manager  

Reports to: Controller 

Hours: Full-time  

Hixwood Metal is Wisconsin's premier source for all your coil, blank flat stock, slit coil, agricultural, pole barn, shed and building supply needs. We specialize in supplying the industry with products that are at the top of the spectrum. We have been proudly serving West Central Wisconsin with quality building components since 1998.  

Position Purpose: The IT Manager is responsible for leading and managing the company’s information technology operations, systems, infrastructure, and cybersecurity initiatives. This position ensures the reliability, security, and efficiency of technology systems supporting manufacturing, production, inventory management, customer service, and administrative operations.  

The IT Manager provides both strategic leadership and hands-on technical support, oversees IT personnel and external technology partners, and collaborates with department leaders to implement technology solutions that improve operational efficiency, system integration, data accuracy, and business continuity. This position plays a critical role in supporting the company’s ERP system, manufacturing technology, online ordering platforms, and technology-related process improvements. 

The job requirements include but are not limited to the following:

Core Value Expectations:  

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position. 
• Provide distinctive quality and unparalleled customer service both internally and externally. 
• Demonstrate and promote integrity, respect, and teamwork. 
• Invite others to help you grow through living authentically with nothing to prove, lose or hide. 
• Evidence humility by actively receiving teaching and mentoring.  

Primary Role Expectations:  

• Oversee daily operations of the IT department, including supervising IT staff, prioritizing work, performance evaluations, coaching and mentoring, and ensuring support, reporting, and services are in alignment with company culture. 
• Lead IT projects through the requirements and planning, testing, implementation, go-live, and stabilization phases. 
• Analyze recurring issues and implement improvements in processes, training, documentation, and system configuration.
• Manage the IT budget, projects, data management, purchasing/lifecycle planning, and coordinate project roadmap initiatives with company leadership.
• Manage relationships with external IT vendors, software providers, telecommunications companies, and managed service providers and ensure timely completion of technology initiatives.
• Oversee ERP functionality, workflows, data integrity, reporting, upgrades, troubleshooting, and user access.
• Collaborate with the managed service provider to manage all computer systems, servers, networks, internet connectivity, hardware, access controls, phones, printers, backup systems, cybersecurity policies, AI policies, and related infrastructure.
• Support integration of e-commerce , API/EDI connections, business intelligence platforms, and production equipment communication between manufacturing systems.
• Oversee technical support, maintain documentation, investigate recurring issues, and recommend technology, process, or training improvements.
• Other duties as assigned based on business needs and management direction.

Qualifications:

• Regular and predictable attendance required.
• Strong dependability and professionalism and availability to meet assigned operations support responsibilities.
• Clear written and verbal communication, accuracy, attention to detail, and a customer-service mindset.
• Ability to work independently and collaboratively and maintain strict confidentiality of sensitive company, employee, and customer information.
• Strong project management, analytical, organizational, and problem-solving skills; ability to prioritize competing needs and respond effectively to production-critical issues.

Education and Experience Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Project Management, or a related discipline, or an equivalent combination of education and relevant experience.
• Five or more years of progressive responsibility in IT project management and demonstrated team leadership or supervisory experience, specifically in manufacturing.
• Experience coordinating cross-functional teams and managing multiple projects simultaneously.
• Experience with ticketing systems, vendor governance, project management, system integrations, and service-management practices.
• Proficiency with project management and collaboration tools, along with familiarity with business intelligence and reporting platforms such as Microsoft BI.
• Manufacturing, PLC-connected equipment, robotics, automation, or industrial IT project implementation experience; experience supporting multiple locations.
• Demonstrated working knowledge of networking, cloud technologies, business intelligence platforms, endpoint management, and Google and Microsoft business productivity environments.
• Experience administering an ERP system, configuring workflows and user access, troubleshooting business systems, and coordinating technology vendors.
• Structured Query Language (SQL) reporting, API and EDI integrations, Power BI, and online ordering or e-commerce platform integration experience.
• Familiarity with IT service management (ITSM), ITIL practices, change management, and configuration management.
• Experience preparing reports, dashboards, project forecasts, and portfolio updates.

Physical Requirements:

• Must be able to lift a minimum of 40 lbs.
• Must be able to perform work in office, manufacturing, warehouse and outside lumberyard settings.
• Walking, standing, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job.