Hotel Front Desk Attendant

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Take reservations over the telephone, through emails and in person, including groups • Welcome guests warmly, determine their needs, and manage the registration process. • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms Qualifications: • Experience in hospitality or customer service is preferred but not required. • Availability to work flexible schedules, including weekends and holidays. • Strong customer service skills with a guest-focused approach. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Compensation: $16.90 - $18 hourly • Hilton Garden Inn Gilroy