Senior Director, Customer Service & Vendor Excellence

Fidium

Fidium Fiber is seeking a strategic Sr. Director of Customer Service to lead tier 2 support, vendor partnerships, and cross-functional care teams. This role drives KPIs, quality, and customer outcomes while collaborating with onshore and offshore teams. You will oversee budget, training programs, and continuous improvement initiatives, ensuring service levels align with brand values and business objectives across global vendors. #J-18808-Ljbffr Fidium

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Vacancy posted 2 days ago

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