Client Success Manager

Job Description

Job Description

Description:

Job Description

As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.

Schedule

• Hybrid / Full Time
• 2 WFH days available weekly following the onboarding period.

Job Expectations

• Manage and provide strategic oversight to assigned desk of clients
• Monitor short-term and long-term optimizations and development of product performance and client opportunity 
• Formulate metrics to measure company and client success
• Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
• Communicate information received from clients internally to the appropriate product teams
• Create, present, and execute customized strategic growth plans 
• Ensure internal programs are properly positioned with our clients
• Accountable for client growth and retention
• Delegate or fulfill required tasks
• Research and stay up to date on marketing trends

Requirements:

Job Qualifications 

• Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
• Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
• Must demonstrate exemplary written and verbal communication skills
• Must demonstrate presentation skills
• Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
• Must demonstrate strategic and creative thinking when solving problems
• Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
• Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint

Required Experience 

• Bachelor’s Degree in Marketing, Mass Communications or another related field 
• 2-5 years of account management with client facing experience 
• 1 year Digital Marketing, Advertising, or media industry experience

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

• Up to 25%

Benefits/Perks:

• Three (3) medical insurance plan options with Aetna.
• 100% of Employee Level Coverage for health insurance is paid by Go Local Interactive.
• 2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee's contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children.
• FSA and FSA Dependent care eligible.
• Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive.
• 401k retirement safe harbor plan available including a 4% company match after 1 year.
• Insurances and 401(k) start 1st of the month following 30 days of employment.
• Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
• Thirteen (13) paid holidays observed annually.
• Casual dress code.
• Free snacks and Roasterie Coffee everyday!

Go Local Interactive is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to View email address on us.fitly.work. This contact information is for accommodation requests only, and should not be used to inquire about the status of applications.