Mortgage Loan Officer

Location 2299 Highland Drive - Salt Lake City, Utah 84106-0340 Job Summary The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO will develop referrals to grow Key's home lending business, meet or exceed sales goals, and maintain high standards of client satisfaction and loan quality. Essential Functions Prospect home lending business to build new client loan originations and relationships. Originate and process a targeted number of family residential real‑estate mortgage transactions in accordance with Home Lending process and product guidelines. Provide clients with detailed information about mortgage options, interest rates, and terms to help them make informed decisions. Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process. Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled. Develop and maintain deep knowledge of KeyBank products, services, and competitive offerings. Maintain proficiency on sales/originator systems and develop efficient workflows. Keep informed of trends and developments in the real‑estate market and mortgage industry. Work in a branch environment to provide in‑person client services 4+ days per week, including morning huddles and end‑of‑day debriefs. Perform other duties as assigned, with the understanding that responsibilities may change or new ones may be added at any time. Comply with all KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in the best interests of Key’s clients. Education Bachelor's Degree in a business‑related field or equivalent experience (preferred). Work Experience 3+ years of experience as a loan officer in first‑mortgage production (preferred). 3+ years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, and local and state real‑estate and finance laws (preferred). Skills Excellent communication skills (both written and verbal). Strong customer service skills. Proficiency in sales and service skills, including tele‑consulting, prospecting, networking, and COI relationship management. Strong financial acumen with the ability to understand clients’ business priorities, analyze market trends, and provide strategic advice on mortgage products and lending solutions. Ability to generate new mortgage business and manage the loan origination process from initial application through to closing. Capability to navigate the home mortgage process, from application to closing, providing advice on interest rates and repayment terms. Experience building partnerships with real‑estate agents and financial advisors. Core Competencies All KeyBank employees are expected to demonstrate Key’s values and sustain proficiency in identified leadership competencies. Physical Demands General office duties, including prolonged sitting, frequent use of PC/laptop, occasional lifting or pushing of backpacks or computer bags up to 10lb, and communication with teammates and clients face‑to‑face or by phone. Driving Requirements May need to drive to multiple locations in a single day; a valid driver’s license is required. Compensation and Benefits This position is eligible to earn commission and deferred incentive compensation and may be eligible for other standard employee benefits. Job Posting Expiration Date 10/02/2026 Equal Opportunity Employment KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr