Sr. Software Developer (Remedy OR BMC Helix)

Job Description

Role: Sr. Software Developer (Remedy or BMC Helix)

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Location: 100% Remote

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Duration: Long term

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Independent USC Candidates only

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REQUIRED SKILLS:

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• 3–5 years of hands-on experience with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integrations
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• Strong troubleshooting experience with chartfields, financial data structures, and custom billing and invoicing workflow failures
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• Demonstrated experience integrating Remedy/Helix ITSM with ERP systems, preferably PeopleSoft/INFORMS
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• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end
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• Experience updating billing logic, automation rules, and workflow configurations
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• Proficiency in fiscal year-end preparation, billing rate updates, and stabilizing workflows for financial close-out
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• Experience developing or modifying dashboards within Remedy/Helix ITSM
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• Strong documentation skills for system changes, configurations, and knowledge-transfer activities
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• Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close)
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• Demonstrated experience with computerized systems, database management, and spreadsheet/word-processing programs to transform data and create reports
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Experience Level:

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• Senior — 3–5 years hands-on Remedy/BMC Helix ITSM development and configuration
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Education:

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• Bachelor’s degree in information technology, Computer Science, Management Information Systems, or a related field (additional related work experience and/or certifications may substitute year-for-year)
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