SENIOR CLERK

Requisition No: 880610


Agency: Department of Health

Working Title: SENIOR CLERK - 64084662

Pay Plan: Career Service

Position Number: 64084662


Salary: $34,893.61 - $38,382.97


Posting Closing Date: 08/06/2026


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Open Competitive Job Opportunity

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.


The Senior Clerk position serves as a staff support for the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) and may assist with other nutrition programs. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in OHM 150-24. Work is performed under the supervision of the Operations Management Consultant Manager-SES.

Answers calls made to the Nutrition and Chronic Disease Prevention call center. Gather information to determine appointment needs and make the appropriate appointment. Inform clients of what to bring to their appointments, appointment times, date, and location.

Perform general clerical and reception office duties to maintain the flow of incoming and outgoing services.

The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1: Analytical/Assessment Skills

Public Health Competency Domain 2: Policy development/Program planning Skills

Public Health Competency Domain 3: Communication Skills

Public Health Competency Domain 4: Cultural Competency Skills

Public Health Competency Domain 5: Community Dimensions of Practice Skills

Public Health Competency Domain 6: Public Health Science Skills

Public Health Competency Domain 8: Leadership and System Thinking Skills

Attend mandatory and scheduled training. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities, referrals, and other reports are submitted to the NCDP office. Answers telephones, filing, purge records, and perform travel in relation to above duties and for professional development. Maintain a courteous and cooperative working relationship with the staff, clients, and other Health Department staff always. A valid unrestricted Florida Driver's License and reliable transportation are required. Participate in the Florida Department of Health Duval County Nutrition and Chronic Disease Prevention Disaster Plan as required.

Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to listen to what other people are saying and ask questions as appropriate.
• Ability to find information and identify essential information.
• Ability to effectively talk to others to convey information.
• Effectively communicate with others in writing as indicated by the needs of the audience.
• Ability to develop approaches for implementing an idea.
• Ability to work with new material or information to grasp its complications.
• Ability to understand written sentences and paragraphs in work related documents.
• Ability to adjust actions in relation to others' actions.
• Ability to weigh the relative costs and benefits of a potential action.
• Ability to evaluate the likely success of an idea in relation to the demands of the situation.
• Ability to motivate, develop and direct people at work, identifying the best people for the job.
• Knowledge of methods of compiling, organizing, and analyzing data for the purpose of monitoring and evaluating.
• Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.
• Knowledge of the structure and context of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of media production, communication, dissemination techniques and methods include alternative ways to inform and entertain via written, oral, and visual media.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of information and techniques is needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.

Qualifications :

Minimum:

• Two years of experience working in a call center environment.
• Must be available to work from 8 AM to 5 PM Monday through Friday.

Preferred:

• Have a high school diploma or GED.
• Have at least 1 year of experience in customer service or clerical role.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.


Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

921 North Davis Street, Building B

Jacksonville, Florida 32209

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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