Senior Project Manager

Senior Project Manager

As a Senior Project Manager at Coursedog, you'll lead large-scale, complex, and highly customized implementations across our academic operations platform, partnering strategically with colleges and universities to ensure transformational adoption and lasting impact. You'll own the complete implementation experience — from in-depth discovery through project execution, training, go-live, and adoption — while working with minimal supervision and significant autonomy. This role reports to the Manager, Implementation Services, and collaborates across Product, Engineering, Data, and Support teams. This role will play a key part in mentoring peers and serve as a thought leader in implementation methodology and process improvement. This role is well-suited for someone with advanced project management expertise, strong strategic thinking, and a track record of leading complex initiatives while delivering exceptional customer outcomes.

This position offers a competitive base salary ranging from $90,000-$100,000, depending on experience and qualifications. The role also includes a performance-based variable compensation plan, bringing total on-target earnings (OTE) to $110,000-$130,000 when performance objectives are achieved.

What You'll Do

• Lead large-scale, complex, and highly customized customer implementations across Coursedog's product suite, including early and immature deployments, with minimal supervision and significant autonomy
• Own end-to-end project planning and execution, establishing project strategy, building comprehensive project plans, forecasting timelines and resource needs, and proactively identifying and mitigating risks and dependencies
• Drive administrator and end-user training at scale, developing innovative training resources, leading tailored sessions for campus-specific use cases, and ensuring sustainable adoption across institutions
• Mentor and coach project coordinators and project managers, fostering professional development, leading cross-functional discussions on process improvements, and building team capabilities
• Collaborate with Product, Engineering, and Data teams to resolve complex technical integration issues, inform strategic product recommendations, and drive implementation-led improvements that scale across the customer base
• Serve as a thought leader and subject matter expert for implementation methodology, designing and refining processes, establishing best practices, and continuously improving customer outcomes and satisfaction
• Leverage AI capabilities in day-to-day project management activities and test unique client use cases to drive efficiency and accuracy
• Strengthen long-term client relationships by understanding strategic business needs, anticipating challenges, and positioning solutions that deliver sustained value and retention