Service Advisor - VW/Volvo Cerritos

McKenna Cerritos Service Advisor Opportunity

McKenna Cerritos is looking for an experienced service advisor for our Cerritos store. This is a great opportunity for a customer-focused, detail-oriented, highly motivated individual to join our excellent service department. McKenna Cerritos is part of the McKenna Motors 9 dealership group which includes the Porsche, BMW, Mini, Volvo, Volkswagen, and Subaru brands. We offer a competitive pay plan & benefits, and opportunities for growth and promotion.

Service Advisor Job Duties (Include But Are Not Limited To):

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned.

Job Requirements (Included But Not Limited To):

• Minimum 2 years service advisor experience required
• Excellent communication skills including the ability to effectively communicate in person, over the phone and in writing
• Ability to operate an automobile, including one with manual transmission
• Valid U.S. driver's license
• Must be willing to submit to a pre-employment background check and drug screen
• Clean driving record needed
• Applicants must have the ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
• Applicants must be detail-oriented and well organized
• Experience with ADP or similar dealer management systems preferred
• Experience with Microsoft Word, Outlook and Office applications preferred
• Outstanding customer service skills

Education Requirements

• High school diploma or equivalent

Physical Requirements

• Must be able to lift a minimum of 25lbs
• Ability to get in and out of an automobile frequently
• Prolonged periods of standing, stooping, bending, and walking

We promote a workplace of integrity and respect. We care about our customers and it shows!

Job type: Full-time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an equal opportunity employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity