Ford Service Advisor
$60k - $125kNorm Reeves
Ford Service Advisor
Job Details
Location: Cerritos, CA | Type: Full Time | Salary: $60,000 - $125,000
Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!
As a Service Advisor, you're one of the most important team members at Norm Reeves Ford. You're responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.
What You'll Do:
- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You'll Need:
- Previous experience as a Service Advisor in a dealership setting
- A valid driver's license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
What We Offer:
- Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself Tuition Reimbursement
- Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with Our Generous Discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future Build Wealth with 401k Matching
- Smart Savings, Smart Choices Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Norm ReevesVacancy posted 1 day ago
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