Full Stack Engineer

Oteemo is seeking a Lead Full Stack Engineer to support our client’s telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both OneMain’s internal team and a dedicated offshore development team based in India. The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines. Key Responsibilities Serve as the hands‑on technical lead for a fast‑moving, high‑visibility telecom modernization effort Drive development across front‑end, back‑end, and API layers, with strong DevOps awareness Lead and unblock offshore engineers; provide technical direction without heavy handholding Partner with Product and Agile PMs to iterate quickly and deliver incremental value Troubleshoot complex, production‑impacting issues (“firefighting” when required) Ensure engineering execution does not become a bottleneck to program milestones Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z‑series mainframes Maintain high standards for code quality, testing, and operational readiness Technical Environment Backend: GraphQL (Apollo Graph Router implemented at client), API development Telecom / Contact Center: NICE CXone, IVR flows, converged communications Data: Legacy data routing to support transitional architectures DevOps: CI/CD awareness, environment readiness, operational support Required Skills & Experience 8+ years of software engineering experience, including full stack development Strong hands‑on experience with TypeScript (frontend and backend development) Proven experience leading distributed/offshore engineering teams Telecom, converged communications, and/or call center platform experience strongly preferred Experience with GraphQL, APIs, and modern cloud‑native architectures Comfortable operating autonomously in ambiguous, high‑pressure environments Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week) Strong troubleshooting and problem‑solving skills DevOps mindset: understands deployment, environments, and operational risks Success Metrics Initial pilot delivered by end of April (single branch) Full rollout readiness by June, avoiding Avaya renewal risk Engineering execution enables — not delays — program milestones High‑quality, testable, maintainable code with minimal rework #J-18808-Ljbffr