Shelter Program Manager

Job Description

Job Description

Reporting to the Director of Housing Programs, the Shelter Program Manager oversees the daily operations and service delivery of La Casa’s confidential Emergency Shelter. This position supervises a team of program and project staff and ensures that survivors receive high-quality, trauma-informed services in a safe, supportive environment. The Shelter Program Manager plays a key leadership role in staff supervision, program development, compliance, and cross-department collaboration.

Essential Duties:

Program Operations & Service Delivery

• Ensure effective implementation of 24/7/365 shelter services, managing staff and resources to maintain uninterrupted, high-quality support for residents.
• Oversee daily operations, safety protocols, and administrative functions for all residential program activities.

Staff Leadership & Supervision

• Directly supervise all shelter staff in both programmatic and personnel matters.
• Lead hiring, onboarding, evaluation, training, performance management, and disciplinary processes.
• Promote a supportive, collaborative, trauma-informed work culture.

Compliance, Reporting & Data Management

• Ensure timely and accurate collection of client documentation and program service data.
• Maintain compliance with local, state, and federal contract and grant requirements.

Partnerships, Collaboration & Communication

• Build and sustain strong community partnerships to enhance service delivery and client support.
• Foster effective collaboration with staff across multiple sites and programs.
• Coordinate and actively participate in program-specific meetings, agency-wide meetings, and in-service trainings.

Crisis Response & Organizational Leadership

• Provide 24-hour on-call emergency coverage, directly or through appropriate delegation.
• Serve as an integral member of La Casa’s management team.
• Support evaluation of client satisfaction, service quality, and program effectiveness.
• Perform special projects and other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Nonprofit Administration, Business, or related field and 3–5 years of relevant experience OR 5+ years of progressively responsible experience, including staff management, preferably in a nonprofit setting.
• Experience managing government grants and/or contracts.
• Demonstrated supervisory experience and strong commitment to teamwork.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills with the ability to multitask and meet multiple deadlines.
• Proven initiative, problem-solving ability, and resourcefulness.
• Completion of a state-mandated 40-hour Domestic Violence Counselor Training or willingness to complete the next scheduled agency training, including one required overnight shift at the emergency shelter.
• Successful completion of a DOJ Live Scan background check. La Casa de las Madres considers qualified applicants, including those with criminal histories, consistent with San Francisco’s Fair Chance Ordinance.
• TB (Tuberculosis) clearance
• Valid California driver’s license, clean driving record, and insurability under agency policy.
• Bilingual English/Spanish strongly preferred .

Excellent Benefit Package Includes:

• Competitive compensation
• Company-sponsored 403(b) retirement plan
• Comprehensive health, vision, and dental insurance plans 
• Company-sponsored life and long-term disability insurance 
• Generous paid time off, including 13 paid holidays, birthdays, and work anniversaries.

Monday to Friday - 8:30 a.m. to 5 p.m. will include some day, evening, night, weekend & holiday hours.
Full-time (40 hours per week)