Program Manager of Diamond Youth Shelter

Job Description

Job Description

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit

WHAT YOU'LL DO:

Reporting to the Associate Director, the primary role of the Program Manager of Diamond Youth Shelter is to provide leadership and oversight of the day-to-day operations of the Diamond Youth Shelter (DYS) within the mission of Larkin Street Youth Services.  Responsibilities include supervision and training of residential counselors and case managers; development and implementation of program services; ensuring compliance with Community Care Licensing (CCL) regulations, grants and budgets; and providing overall support to the program team.  Additionally, the Program Manager develops and maintains collaborative relationships with community providers, including referral agencies, and resource agencies.

This is a full-time position with full benefits, with the following schedule:

• Monday-Friday 9AM-5PM

Your responsibilities:

• Oversee day-to-day operations of program services for youth ages 12 to 18 at Diamond Youth Shelter.
• Ensure the provision of basic services, special projects/activities, and an emotionally and physically safe, clean, and supportive environment.
• Provide regular supervision for residential counselors and case managers.
• Take primary responsibility for the effective operation of all client services.
• Supervise best practices for Residential Counselors and Case Manager service delivery.
• Facilitate staff meetings.
• Participate in the recruitment, hiring, training, and ongoing development of Program staff.
• Manage program budget and ensure agency procedures are followed.
• Coordinate intakes and assessments, and support case managers in keeping charts and paperwork up-to-date and complete.
• Coordinate Program coverage and scheduling.
• Complete monthly reports and ensure timely and accurate data collection procedures.
• Represent the agency at community meetings/activities, when appropriate.
• Attend and participate in all agency management meetings.
• Ensure program and facility are in compliance with Title 22 Community Care Licensing Regulations at all times.
• Ability to pass DOJ clearance to work in a licensed care facility.
• Obtain Group Home Administrator Certification within 6 months of hire and maintain certification while serving in this role.  Position will be required to serve as the Administrator of the facility.
• Hold On-Call manager responsibilities as assigned and scheduled in rotation.

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds, similar to the client base at Larkin Street Youth Services. 
• You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
• You have previous experience in leadership roles.
• You are a self-starter and team player. Your colleagues describe you as organized, compassionate, and a natural leader.
• You work best in a mostly in person working environment. There is flexibility for up to 1 day per week to work-from-home, depending on program needs.
• You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks. 
• You are willing to work holidays occasionally.

THE PERKS:

• $80,000-$85,000 annual salary.
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Paid Sabbatical following 5 and 10 years of employment.

Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. 

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.