IT Technician

IT TechnicianWe need an experienced IT Technician at the U.S. Attorney's Office for the Western District of Missouri (USAO-WDMO), based in Kansas City, MO. The USAO-WDMO relies on stable, well-supported technology to keep its attorneys and staff focused on federal criminal and civil casework. In this role, you will provide comprehensive IT support to USAO-WDMO personnel by resolving hardware, software, and system issues through phone, email, remote tools, or in-person assistance; manage and deploy mobile device management (MDM) solutions including iOS devices; support equipment relocations, vendor service calls, and enterprise-wide hardware and software rollouts; and maintain detailed records of support activity in the IT ticketing system. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.Responsibilities:Provides comprehensive IT support to all USAO WDMO personnel, ensuring reliable operation of end-user technology and servicesResponds to end-user questions and resolves technical issues through remote support tools, phone, email, or in-person assistanceAssists and educates users in adjusting system or application configurations to improve productivity and ensure optimal use of software toolsManages, deploys, and services mobile device management (MDM) solutions, including iOS devicesProactively identifies opportunities to enhance products, technologies, workflows, and operational approaches, and provides recommendations to government personnelTroubleshoots hardware and software problems across various devices and platformsPerforms office IT equipment relocations, including computers, VoIP phones, printers, scanners, and related peripheralsCoordinates vendor service calls for hardware issues and escorts technicians to affected equipment as neededSupports hardware and software rollouts and assists in implementation activitiesProvides conference room technology support, including equipment setup and meeting coordinationMaintains detailed records of IT support activities, including issues encountered and corrective actions taken, using the IT support ticketing systemCollaborates with the Systems Manager and other IT personnel to maintain a secure, reliable, and efficient technology environmentRequired Experience:Minimum of two (2) years of experience providing end-user technical support, including troubleshooting hardware, software, and network issues, configuring system and application settings, supporting equipment relocations and rollouts, and using mobile device management (MDM) toolsStrong customer service skills with a track record of timely issue resolution and adherence to IT policies and proceduresStrong organizational, time management, and multitasking skills, with the ability to prioritize assignments and meet deadlinesEducation:High School Diploma – required; Undergraduate degree – preferredLocation:U.S. Attorney's Office, Kansas City, MO 64106Clearance:Must be able to pass a Department of Justice background investigationMust be a US CitizenHours:40 hours per week8 hours per dayEmployment Classification:Employment Classification Eligibility – W2Relocation:Not eligible for relocation benefitsCompensation:Base Hourly Wage: $29.37 per hourHealth & Welfare (Benefits rate): $5.09 per hourTotal Hourly Compensation: $34.46 per hourBenefits: Health & Welfare benefits contribution as required under the Service Contract Act (SCA); Benefits package includes options for health, dental and vision insurance coverage West 4th Strategy