Virtual Retail Mobile Expert- Onsite

Job Overview This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions. Job Responsibilities Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions Enhance product and process knowledge through continuous training on new skills, systems, and resources Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence Utilize digital tools consistently to support customer interactions and onboarding processes Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 12 months of customer service and/or sales experience, retail environment (Preferred) Knowledge, Skills and Abilities Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required) Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required) Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required) Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No Compensation and Benefits Hourly Base Pay: $19.50 Annualized Incentive Target: $18,000 Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn more about T-Mobile's benefits, visit Growth and Equal Opportunity Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io. This channel is for accommodation requests only. #J-18808-Ljbffr Dormont Manufacturing Company