Program Manager

Program ManagerJob Category: Operations ManagementRequisition Number: QUALI001015Posted: April 12, 2024Full-TimeLocation: Louisville, KY 40223, USADescriptionKey Responsibilities:Lead and supervise day-to-day operations of the Electronics Return Center.Implement and optimize return processes to ensure timely and accurate handling of electronic products.Team Management:Build and lead a high-performing team, providing guidance and support to achieve departmental goals.Conduct regular performance audits and implement strategies for continuous improvement.Collaboration:Work closely with logistics partners to maintain strong relationships and ensure seamless integration of return center operations within the overall supply chain.Collaborate with cross-functional teams to address issues, streamline processes, and enhance customer satisfaction.Quality Assurance:Implement and monitor quality control measures to ensure the accuracy and condition of returned electronic products.Develop and enforce standard operating procedures (SOPs) to maintain high-quality standards.Data Analysis and Reporting:Utilize data analytics to assess key performance indicators (KPIs) and identify areas for improvement.Generate regular reports on return center performance and present findings to leadership.Key Qualifications:Education:Bachelor's degree in Business, Operations Management, Logistics, or a related field.Experience:Proven experience in program or operations management, particularly in electronics or consumer goods industries.Previous experience overseeing return center operations is highly desirable.Leadership Skills:Strong leadership and team management skills with the ability to motivate and develop a diverse team.Experience in leading teams within a logistics or warehouse environment.Communication and Collaboration:Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.Problem Solving:Strong analytical and problem-solving skills, with the ability to make data-driven decisions.Experience implementing process improvements and driving operational efficiencies.Technical Knowledge:Familiarity with electronic products and their return processes.Proficiency in using relevant software and tools for data analysis and reporting.Adaptability:Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise.If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.