Systems Analyst II

Microsoft 365 Systems Analyst IIAustin, TX (Onsite 4–5 Days/Week)Full-Time Contract | 12-Month EngagementWe are seeking an experienced Microsoft 365 Systems Analyst II to support and enhance a large-scale Microsoft 365 environment. This role is ideal for a professional who excels at troubleshooting complex M365 issues, administering enterprise collaboration tools, and driving security, compliance, and automation initiatives.This position requires candidates to be located in the Austin area and authorized to work in the United States.What You'll DoMicrosoft 365 Support & AdministrationProvide advanced support for Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Viva, Loop, Power Apps, and Power Automate.Troubleshoot connectivity, performance, and service-related issues across the M365 ecosystem.Serve as an escalation point for complex technical issues that cannot be resolved by the Service Desk.Administer Microsoft 365 services to ensure reliable email, collaboration, and productivity experiences.Security, Compliance & GovernanceManage and maintain M365 security configurations and compliance policies.Support identity and access management through Microsoft Entra ID (Azure AD).Ensure adherence to governance, regulatory, and security best practices.Participate in audits, reporting activities, and compliance reviews.Analysis & Process ImprovementAnalyze system usage, adoption, performance, and audit data to identify trends and opportunities for improvement.Develop automation solutions using PowerShell and related technologies to streamline operational processes.Create and maintain technical documentation, procedures, system configurations, and best practices.Collaboration & Project SupportPartner with business and IT stakeholders to gather requirements and implement productivity-enhancing solutions.Collaborate with cross-functional technical teams on Microsoft 365 initiatives and projects.Deliver user guidance, knowledge transfer, and training as needed.Participate in after-hours support or on-call rotations when required.Required Qualifications7+ years of experience administering enterprise-scale Microsoft 365 environments.7+ years of experience with Microsoft 365 technologies including Microsoft Teams, OneDrive, Power Apps, Power Automate, Exchange Online, SharePoint Online.7+ years of experience implementing governance and compliance controls in regulated or public-sector environments.Experience with Microsoft Entra ID (Azure AD), Active Directory, PowerShell scripting, Microsoft 365 security and compliance features.Strong troubleshooting, analytical, and problem-solving skills.Excellent communication and stakeholder management abilities.Experience creating technical documentation and delivering user training.Proven ability to work effectively within cross-functional IT teams.Preferred QualificationsExperience with Software Asset Management (SAM) platforms such as ServiceNow, Flexera, or Snow.Knowledge of Microsoft 365 and Azure licensing models.Familiarity with audit processes and compliance frameworks.ITIL or ServiceNow experience is highly desirable.Why Join?Work in a large, enterprise Microsoft 365 environment.Contribute to security, automation, and modernization initiatives.Collaborate with experienced infrastructure, security, and cloud teams.Direct impact on enterprise productivity and collaboration services.Interested candidates should apply with an updated resume that highlights Microsoft 365 administration, security/compliance experience, and PowerShell automation expertise.