Director of Case Management

Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Position Overview Provides a full range of direct professional and case management services to all shelter residents. This position will supervise the Case Managers at the Westside Men’s Shelter. This position will provide direction and oversight for case management services at the shelters.

Essential Duties

Investigates, evaluates, and monitors individual cases. Assists in developing individual service plans designed to prevent or alleviate personal or environmental problems of residents in a social services, health, or mental health program. Determines suitability of individuals for special programs. Provides crisis prevention and intervention services. Develops and/or participates in public awareness and education programs.

Interprets policy and procedures of social services programs. Assists in policy formation and assures that services assigned are carried out effectively by the case managers. Consults with health, social work, and mental health professionals, concerning problems affecting recovery, welfare, and rehabilitation of shelter residents.

Acts as a liaison between health, education, welfare, and other community agencies to establish an integrated and coordinated program.

Prepares case files and other reports, memos, and correspondence. Maintains accurate records of resident activities. Facilitates, attends, and participates in meetings and conferences.

Works in conjunction with Shelter Manager and Assistant Manager in shelter matters regarding policies and procedures, staffing, residents, and other matters as needed.

Knowledge, Skills, and Abilities

Knowledge of the principles, practices, and theories of social work and human behavior. Knowledge of diagnosis, treatment, and management of social, emotional, and mental dysfunctions. Knowledge of current social, economic, and health problems. Knowledge of individual, family, and group therapy dynamics and techniques. Knowledge of social work programs, and program evaluation methods. Knowledge of alternate and additional resources for shelter residents.

Skill in applying social work theories and principles to residents in shelter. Skill in the development of effective interventions for individuals in providing crisis intervention. Skill in interpreting and applying Federal, State, and local guidelines, regulations, and policies. Skill in establishing rapport with shelter residents. Good interpersonal skills.

Ability to establish effective working relationships with all contacts. Ability to assist in the evaluation of programs and services. Ability to instruct and to set standards for case managers and other shelter staff as needed. Ability to review and coordinate the work of others.

Licenses and Certificates

Minimum LMSW license required. Possession of a valid license Maryland driver's license and reliable transportation required.

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk and respond quickly to situations that may arise.

Position Type/Expected Hours of Work

This is a Full-Time position. Schedule to be discussed with Supervisor.

Travel Some travel is expected.

AAP/EEO Statement Community Assistance Network is an equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. CAN is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.