Part Time Dispatch Support Coordinator

Job Description

Job Description

Join 247 Chicago as a Part-Time Intermodal Dispatch Support Coordinator. This position supports our dispatch team, drivers, and customers during the afternoon coverage period. The role is designed for someone who is organized, dependable, calm under pressure, and comfortable communicating through phone, email, chat, and dispatch systems.

The employee will assist with active shipments, provide customers with timely updates, help drivers resolve routine issues, maintain accurate dispatch information, and prepare a reliable handoff for the next shift.

This position will begin part-time, with the opportunity to increase to approximately 25–30 hours per week based on performance, reliability, operational knowledge, and the ability to work independently.

Schedule:

Monday through Friday

11:00 p.m. to 4:00 p.m.

Occasional vacation, evening, or weekend coverage may be requested in advance.

This is currently a hybrid position. Initial training and onboarding will require regular in-office attendance at our Joliet, Illinois location. Additional remote flexibility may be earned after the employee demonstrates reliability, accuracy, and the ability to perform the position independently.

Responsibilities

Support drivers and customers during the assigned coverage period.

Monitor active pickups, deliveries, appointments, and driver progress.

Obtain accurate ETAs from drivers and communicate timely updates to customers.

Assist drivers with routine operational issues, directions, appointment questions, paperwork, and shipment information.

Identify potential delays, missed appointments, service failures, or equipment problems and escalate them promptly.

Maintain accurate notes, statuses, appointments, and shipment information in Truckman and related systems.

Communicate professionally with customers, drivers, rail terminals, dispatchers, and internal team members.

Respond to operational emails and follow up on unresolved issues.

Assist with routing and scheduling based on driver availability, appointment requirements, location, and hours of service.

Upload bills of lading, delivery documents, rail documents, and other shipment paperwork.

Finalize daily paperwork and verify that required documents have been received.

Prepare next-day dispatch sheets, work schedules, termination sheets, and container documents.

Review the following day’s workload and identify missing information or potential problems.

Provide a complete and reliable end-of-shift handoff to the next dispatcher or manager.

Follow company procedures and escalate non-routine decisions to the Dispatch Manager.

Provide vacation or weekend coverage when mutually scheduled and needed.

Perform other dispatch and operational support duties as assigned.

Requirements

Minimum of 1–2 years of experience in dispatch, transportation, logistics, routing, customer service, or another time-sensitive coordination role.

Intermodal, drayage, trucking, rail-yard, or container experience is strongly preferred but not required for a candidate with strong transferable experience.

Excellent verbal and written communication skills.

Ability to write clear, professional customer emails and shipment updates.

Strong customer-service and driver-support skills.

Strong attention to detail and data-entry accuracy.

Ability to manage multiple drivers, shipments, emails, and priorities at the same time.

Ability to remain calm, organized, and professional under pressure.

Strong judgment and problem-solving ability.

Ability to recognize urgent service issues and escalate them appropriately.

Basic understanding of routes, travel times, appointments, and scheduling.

Comfortable learning Chicago-area rail terminals, highways, customer locations, and intermodal terminology.

Proficiency with Outlook, Google Chat, web-based systems, and Microsoft Office or Google Workspace.

Experience with Truckman, TM3, Samsara, rail websites, or similar transportation systems is a plus.

Reliable internet connection and appropriate workspace when working remotely.

Reliable attendance and punctuality.

Ability to work Monday through Friday from 2:00 p.m. to 6:00 p.m.

Ability to attend initial training in Joliet, Illinois.

Occasional weekend, evening, or vacation coverage availability is preferred.

Must be able to work collaboratively and report to the Dispatch Manager.

Must be authorized to work in the United States.

Benefits
Mon-Fri Schedule###Work from Home###Hands on Training###Home Work Equipment Provided###Weekly One on One Meetings###Team Building Events###Appreciation Lunches###Flexible Schedule###Home/Work Life Balance###