HR Business Partner, Sr.

Position Summary
The HR Business Partner, Sr delivers value-added service to stakeholders by maintaining partnerships throughout the organization that align business objectives with labor/management relationships.


"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Establishes and nurtures relationships with executives, managers, employees, and labor unions.
• Consistently delivers high-quality decisions and counsel to managers and employees.
• Serves as a subject matter expert on complex HR issues with significant impact.
• Manages Employee Relations situations to maintain a productive work environment, achieve optimal performance, and minimize risk to the Company.
• Proactively identifies and analyzes employee relations situations or circumstances; recommends appropriate action and facilitates resolution or correction.
• Administers progressive discipline program by coaching and counseling managers and employees in performance management issues; assists in drafting improvement plans and supports improvement efforts through continued communication and follow-thru.
• Counsels employees on conduct issues to in disputes with co-workers, supervisors, subordinates or management; illness and/or disability; and performance challenges. Facilitates dispute resolution.
• Receives and responds to employee relations complaints; conducts investigations with minimal supervision; recommends course of action for resolution. Manages tracking.
• Labor Relations
• Administers and interprets various labor agreements; administers grievance procedures; provides labor relations support during contract negotiations; acts as liaison between managers and union representatives.
• Recommends and implements policy and process improvements. Tracks and reports work activities, response time and quality of output.
• General Employment
• Recommends and implements policy and process improvements. Tracks and reports work activities, response time and quality of output.
• Engages with employees and management to review requests for accommodation for leave, disability, and Workers' Compensation issues. May be involved with sensitive and more complex claims.
• Monitors unemployment claims. Participates in the EEO/Wage and Hour regulatory complaints. May represent the Company at investigative conferences, depositions, unemployment hearings, and meetings.
• Conducts presentations, as needed, to management and employees on employee relations topics. Supports training programs for various levels within the organization on policies, sexual harassment, legal issues, and performance management.
• Recommends and implements policy and process improvements. Tracks and reports work activities, response time and quality of output.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree in Human Resources, Business, or Communications.
• Eight years of experience working in Human Resources as a generalist or in employee relations consulting on moderate to complex employee relations issues.
• Extensive knowledge of state and federal employment and labor laws and compliance requirements.
• Experience and expertise in supporting a union environment including grievance responses, labor contract interpretation, participation in labor negotiations and managing labor/management relationships.
• Commitment to maintaining the highest level of confidentiality with employee and company information.
• Ability to proactively manage and administer a broad range of tasks including resolving complaints, counseling managers and employees on the interpretation of policies, procedures, and union agreements.
• Ability to exercise sound judgment and make decisions in a manner consistent with company policies, practices, and culture.
• Experience creating reports and presentations suitable for executive audience.
• Experience creating and conducting training sessions to business leaders and employees.
• Excellent organizational skills, attention to detail, and the ability to handle multiple priorities.
• Strong verbal and written communication skills with the ability to inspire trust and collaboration.
• Excellent interpersonal skills and a customer service approach to problem solving.
• Proficiency in Microsoft Office tools and applications and HRIS.

Preferred Qualifications

• PHR/SPHR certification.
• Master's Degree in Business or Human Resource Management
• Knowledge of third-party administrator environment.
• *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions/Physical Effort

• Normal office situation.
• Typically sitting at a desk or table, working on a computer in excess of 75%.
• May be required to work remotely.
• Travel to other offices throughout the country as required (varies depending on business needs)

Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at View email address on click.appcast.io, and we would be happy to assist you.


Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!