Event Operations Manager

Event Operations ManagerWho We Are Why Lucky Strike? We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It's not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.Overview The Role As an Event Operations Manager, you will lead your team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time.What You'll DoExecute events from setup through breakdown, leading your team to deliver seamless, memorable group experiencesPartner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenueTrain and develop event staff on hospitality standards, event flow, and high-volume executionEnsure event spaces, lanes, and attractions are set, staffed, and guest-ready before every eventManage event labor, track financial performance, and complete post-event reportingStay active and visible during nights, weekends, holidays, and peak event seasonsWhat You'll Bring3 or more years of event, hospitality, or operations leadership experienceA track record of executing events that drive repeat business and guest satisfactionExperience managing and developing event staff in high-volume, fast-paced settingsFinancial acumen including event profitability, labor scheduling, cost control, and upsell strategiesStrong organizational skills and the ability to manage multiple events and priorities simultaneouslyFlexible availability including nights, weekends, holidays, and peak event seasonsWhat You'll Get Our people are the reason guests keep coming back. Here is what we offer our Management team:Medical, Dental, and Vision plans to select from based on your needsWellness resources to help you along your wellness journey401(k) Retirement PlansEmployee Stock Purchase ProgramEmployee Assistance Program (EAP)Vacation, Paid Sick Leave and HolidaysPerks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!Work Environment & Physical DemandsTypical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.Pay & BenefitsThe pay range for this position is $25 - $28 per hour, depending on qualifications.Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits