Team Member Relations Specialist

Job TitleTo create positive team member relations through the administration of policy and procedures as well as the organization of team member events. Responsible for a high level of guest service as described in your department's guest service standards.Pay Rate: $25.00 an hourAssist with planning, organizing and implementing team member events such as picnics, holiday parties, feasts, giveaways, etc. and track results ensuring budgetary guidelines are followedMonitor, coordinate and deliver team member recognition programs such as luncheons / annual banquet, and service awardsUpdate and monitor team member communications such as bulletin boards, electronic systems, newsletter, Gaming License information, etc.Assist with processing unemployment claimsProcess and mediate work-related issues (including harassment complaints and investigations) and follow up accordinglyProcess team members' attendance and performance related counselings and administer attendance tracking in the HRMSAssist staffing with rehire status issues and internal team member transfersBe a resource for team members and managementKnowledge and CertificationRequired:High School Diploma/GED or equivalent experience2 years administrative and/or people experience with an emphasis on employee wellbeingExperience processing unemployment insurance and handling counselingsStrong background in employee advocacy, conflict resolution, and emotional supportSkillsRequired:Accurate and detail-orientedStrong organizational skillsStrong computer skills Microsoft Office (Word, Excel and Outlook) and WindowsExcellent written, verbal and interpersonal communication skillsExcellent problem-solving skillsAbilitiesRequired:Ability to manage difficult employee relations matters with empathy and professionalismAbility to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous manner creating a positive work environmentAbility to manage projects in a timely and efficient manner while maintaining a budgetAbility to adapt quickly to changing prioritiesRequired TrainingTreasure Island guest service trainingHuman Resources Management System trainingTeam Member electronic communications trainingAny position-related training as determined by department managerPhysical DemandsMust be able to walk and / or stand and sit for long periods throughout the dayMust have a good sense of balance, and be able to bend and kneel and stoopMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift 25+ pounds occasionallyMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordinationWorking EnvironmentWork is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke, and outdoors for team member eventsMust be willing to work a flexible schedule including all shifts, weekends and holidaysExtensive computer useOccasionally overtime may be requiredOccasionally must deal with angry or hostile individualsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.