Employment Specialist

Organizational Overview

Upward Bound House (UBH) is committed to breaking the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring, and merit-based environment for team members and is committed to their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Summary

The Employment Specialist provides direct client services, including employment counseling, job coaching, skills assessment, training, job development, placement, advocacy, and retention support. This role collaborates with Rapid Rehousing and Interim Housing programs to support families in achieving employment stability.

Essential Functions:

Client Services

• Conduct employment assessments to identify skills, interests, and support needs.
• Create and update individualized employment plans aligned to client goals.
• Support job search activities: applications, resumes, and interview prep.
• Provide job coaching and skill-building, modeling professional workplace behavior.
• Meet clients where appropriate (home, community sites, partner offices, libraries/co-working spaces, and employer sites).
• Follow safety protocols (safety plan/buddy system) during home and community visits.
• Stay flexible to meet client needs while ensuring equitable access to services.

Job Development & Placement

• Match clients to jobs using assessment data and job site analysis.
• Meet monthly placement goals for part-time and full-time employment.
• Build and maintain employer relationships to secure job opportunities.
• Track labor market trends and share leads with clients.
• Coordinate and support employment events (career fairs, workshops).

Collaboration & Advocacy

• Partner with case management and housing teams to address barriers (childcare, transportation, training).
• Help clients pursue eligible benefits (e.g., CalFresh, CalWORKs, SSI/DI).
• Maintain ongoing communication with clients and employers to support retention and performance.

Documentation & Reporting

• Document services and maintain accurate records in required systems (e.g., HMIS).
• Prepare required reports on job development, placements, and client progress.
• Verify outcomes (pay stubs, offer letters) and ensure accurate tracking.

Qualifications

• Bachelor's degree in social work, human services, or related field (or equivalent combination of education/experience).
• 2+ years providing services to people experiencing homelessness.
• Knowledge of public benefits programs and interviewing/information-gathering techniques.
• Experience working with high-barrier populations (justice-involved, mental health, substance use, behavioral challenges, low literacy, etc.).
• Ability to interpret and explain relevant state/federal regulations and program guidelines.
• Strong communication, time management, and organizational skills.
• Proficient in MS Office and database/data management systems used for service tracking.
• Calm, effective crisis/conflict de-escalation skills.
• Trauma-informed approach preferred.
• Able to work independently and collaboratively; strong problem-solving skills.
• Employment is contingent on a successful background check.

Mandatory Requirements

• Employment eligibility verification
• Reliable transportation
• Current TB test
• Successful background check
• CPR/First Aid certification
• Valid CA Driver's License
• Proof of auto insurance and ability to qualify for UBH driver coverage

BENEFITS

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth within the organization.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

The Employment Services Department is currently undergoing restructuring. As a result, the responsibilities and expectations outlined in this job description may be subject to change to align with organizational needs and department priorities. Regular updates will be communicated as necessary.

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