Computer Operator II VA

Job Description

Job Description

Computer Operator II - Richmond, VA

We are seeking a Computer Operator II for a Richmond, VA-based client environment.

This role is ideal for someone with computer operations , technical support , NOC , data center , or systems monitoring experience. The Computer Operator II will help monitor enterprise infrastructure, follow documented procedures, escalate issues, document incidents, and support recovery activities in a structured operations environment.

Pay: $25.00 per hour
Schedule: TBD
Shift: 12-hour day shifts
Employment Type: Full Time
Location: Richmond, VA

Responsibilities

• Assist with the daily operation of computer systems.
• Monitor enterprise infrastructure and escalate issues as required.
• Complete daily checklist tasks under supervision.
• Generate required reports and verify the validity and clarity of computer reports before release.
• Report problems to the Senior Computer Operator or supervisor.
• Respond to customer questions and follow up appropriately.
• Report incidents to senior personnel as appropriate.
• Assist with recovery activities needed to restore normal operations.
• Follow established escalation procedures across Computer Operations and related departments.
• Support senior computer operators as needed.
• Track and document issues using a ticketing system or tracking system.
• Maintain and follow SSAE 18 audit requirements.
• Assume duties or coverage for Senior Operators in their absence as assigned.
• Perform additional duties as assigned.

Required Qualifications

• Two-year technical college degree or comparable experience.
• 12 to 24 months of computer operations experience .
• Comfortable working with computers, technical systems, and documented procedures.
• Ability to monitor systems, recognize issues, and follow escalation steps.
• Strong attention to detail.
• Ability to work 12-hour daytime shifts .
• Must pass a criminal history background check.
• Must pass an FBI-like background check required to obtain a gaming license.

Preferred Qualifications

• Prior experience in a computer operator , NOC , data center , help desk , technical support , or operations support environment.
• Experience with Linux or similar operations tools.
• Experience documenting issues in a ticketing system or tracking system.
• Experience monitoring systems, alerts, or enterprise infrastructure.
• Experience supporting audit-controlled processes, including SSAE 18 requirements.

Benefits

• Medical, dental, and vision insurance options.
• 401(k) options.
• Paid time off and more.