Installation Coordinator

Installation CoordinatorAs an Installation Coordinator at Express Flooring, you'll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You'll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.This is a fast-paced, hands-on role for someone who thrives on organization, communication, and problem-solving. If you enjoy staying organized, solving problems, and working collaboratively in a fast-moving environment, you'll fit right in.Job Type: Full-Time; Compensation: $25-27/hourWhat You'll DoCoordinate installation schedules, customer appointments, and contractor timelinesSupport the scheduling, dispatching, tracking, and completion of projects in a timely and professional mannerCommunicate with installers, customers, and contractors to keep projects on track and quickly resolve issuesMaintain accurate and up-to-date project notes, customer records, and installation detailsBuild strong relationships with contractors and customers to help deliver a seamless installation experienceMonitor inventory levels and assist with staging materials for crew loadoutsSupport the loading and unloading of materials and trucks as neededTrack project performance and assist with daily, weekly, and monthly KPI reportingProvide cross-functional support to internal teams when neededDeliver exceptional customer service throughout every stage of the projectWhat You'll BringHigh school diploma or GED required3+ years of customer service or customer support experienceStrong communication skills with the ability to work effectively with customers, installers, contractors, and internal teamsExcellent organizational and multitasking abilities in a fast-paced environmentStrong problem-solving skills and the ability to adapt quickly when issues ariseAbility to manage multiple projects while maintaining accurate records and attention to detailExperience with scheduling, inventory management, or project tracking software preferredA team-oriented mindset with a commitment to delivering exceptional customer serviceProficiency with Microsoft Office and other computer-based systemsForklift certification or prior forklift experiencePhysical RequirementsThis role requires regular movement and physical activity throughout the workday, including:Operating a motor vehicleStanding, walking, lifting, climbing, talking, and hearingUsing hands to handle, grasp, or feel materials and equipmentReaching with hands and armsLifting and moving materials weighing up to 60 poundsVision RequirementsClose vision and the ability to clearly see objects at short distancesColor vision and the ability to distinguish between colorsDepth perception and the ability to judge distances and spatial relationshipsAbility to adjust focus and maintain visual clarity as needed throughout the workdayWhy People Love Working HereFun, energetic team environmentA fast-paced workday that keeps you moving and your skills sharpMeaningful work that directly impacts on-time installations and customer satisfactionBenefits & PerksComprehensive medical, dental, and vision plan optionsFree virtual healthcare for employees and family membersHealth Savings Account (with HDHP enrollment)Health & dependent care flexible spending accountsCompany-paid basic life insuranceVoluntary supplemental life insuranceCompany-paid short-term disability insuranceVoluntary long-term disabilityCompany-paid Accident and Hospital IndemnityFree Bereavement and Life Planning Support for employees and family members401(k) with company match (Pre-tax & Roth options)Paid PTO, bereavement leave, and maternity leave7 company-paid holidaysEmployee Assistance Program (EAP)Full compensation packages are based on candidate experience and relevant certifications.Compensation Range $25 —$27 USDAbout UsExpress Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.