D2C Program Execution Specialist

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!


A day in the life...

As a Direct To Consumer (D2C) Program Execution Specialist , you bring ideas to life across our Retail Shops, Ecommerce, and B2B channels. You'll be responsible for program developing and implementing various programs including shaping the Rewards Club loyalty experience to dreaming up new gifting concepts, you help build programs that surprise, delight, and connect with our customers.


You'll partner with teams across the business to bring programs from concept to reality - including ideation, process development, partner with IT team infrastructure and system setup, testing and development. You'll dive into results, uncover what's working (and what's not), and share insights that help us continuously elevate customer experience. This role blends creativity, curiosity, and collaboration.


What you will be doing...

• Oversee the development and primary implementation of Retail Shop, Ecommerce and B2B programs as well as new product initiatives. This includes consumer loyalty programs, consumer satisfaction programs, marketing and shopper traffic driving initiative effectiveness and more.
• Monitor program performance to evaluate effectiveness and offer actionable recommendations for improvement.
• Providing recommendations for packaging and/or merchandising of new products, costs, margins, product promotions, sales pricing, and price changes as necessary also serve as a liaison to other departments during product development
• Execute seasonal and ongoing campaigns by collaborating with cross functional teams to develop and provide campaign information and collateral, then communicate plans and tactics to the team.
• Implementing and analyzing results of retail marketing projects as needed; including but not limited to:
  • New Store Opening Marketing plans
  • Retail marketing campaign tracking and measurement
  • Creating calendars for in-store marketing activities
• Foster productive relationships with key stakeholders to share best practices, provide technical guidance, and expand influence.
• Compile spreadsheets and generate charts and tables to visually present data.

If visiting our manufacturing plants, you will be expected to:

• Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
• Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant's food safety and quality objectives.
• Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
• Actively contributes to the continuous improvement of the company's Food Safety Culture through engagement and actions aligned with your role.

This job posting is not all inclusive and other duties may be assigned.

Do you have what it takes?

(Basic Qualifications)

• 2+ years of experience supporting programs, projects or cross-functional initiatives
• Ability to plan, organize, and prioritize work in a fast-paced environment
• Comfortable juggling multiple projects at once and seeing them through completion
• Proficiency in Microsoft Office
• Experience using data to measure success and guide next steps
• Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.

Do you stand above the rest?

(Preferred Qualifications)

• Bachelor's degree
• Experience working with data manipulation or analytics
• Project/Program management experience.

At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.