Shift Lead

Location: Arlington, Texas Join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. Our Shift Leads possess key skills such as outgoing, upbeat, people‑person, sales driven, and great organizational skills. Our Pet Experts thrive in a high‑energy environment where they work together to drive results and help Pet Parents with all their pet needs. What’s in it for you? Competitive pay Employee discounts Flexible schedule Room for advancement Working with PETS! Essential Duties and Responsibilities Sales Leadership: Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs, and store performance goals. Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty. Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing, or by email. Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies. Protect employees and customers by maintaining a safe and clean store environment. Lead and demonstrate engagement with customers using selling and service model. Operations & Team Building: Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible. Clean pet enclosures and ensure all animals have appropriate food and water. Support in maintaining the fish system. Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the sales floor. Heavy lifting up to 55 lbs may be repeatedly required several times throughout a shift. Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met. Proficient in store opening and closing procedures. Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store Manager so this can be addressed appropriately and in a timely manner. Support the execution of new hire training and merchandising guidelines. Complete tasks and other duties as assigned by store management. Business Insight: Understands the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs. Required Experience and Qualifications Minimum 1 year retail or customer service experience. Enjoy working with and around animals. Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays. Valid driver’s license and access to a motor vehicle preferred. Physical Demands and Working Conditions Several duties require physical exertion and dexterity. Heavy lifting up to 55 lbs required several times throughout a shift. Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering. Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating / speaking with customers and employees. Active observation required when merchandising the store. Works in a relatively temperature‑stable environment. May occasionally need to work alone. Accidental injuries from pets are possible. Common injuries are slips/trips/falls and strains/sprains due to lifting. Competencies Customer Focus – dedicated to meeting customer expectations. Motivating Others – creates an inclusive climate and invites input. Drive for Results – consistently meets goals and pushes self and others. Listening – practices attentive listening and can accurately restate opinions. Compassion – genuinely cares about people and is available to help. Time Management – uses time effectively and concentrates on priorities. Delegation – delegates routine and important tasks comfortably. Pet Supermarket is an equal opportunity employer and Drug Free Workplace. #J-18808-Ljbffr