VOIP Support Engineer

Who We Are Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! Bandwidth celebrates differences and encourages BANDmates to be authentic. #jointheband What We Are Looking For The VOIP Support Engineer supports the development and implementation of proactive bug detection tools and processes, conducts routine monitoring, and collaborates with analysts to validate bugs. This role involves basic scripting, documentation, and communication within the team. What You’ll Do Assist in developing and implementing proactive bug detection tools for voice. Conduct routine monitoring to identify potential bugs early. Collaborate with analysts to validate detected bugs. Develop and maintain basic automated test scripts. Document bug detection processes and findings. Participate in cross-functional meetings to discuss bug management strategies. Provide technical support to analysts in validating complex bugs. Contribute to the development of monitoring and logging systems. Assist in maintaining and updating bug detection tools. Communicate findings and insights to the broader team. What You Need Bachelor's degree in Computer Science, Information Technology or equivalent professional experience. Experience: 2-3 years of experience with in-depth SIP or VoIP testing and troubleshooting. Experience using tools like Wireshark to review packet captures. Familiarity with SIP RFCs and offer/answer models. Basic understanding of software development lifecycle (SDLC). Knowledge of proactive monitoring techniques. Awareness of common software bugs and issues. Understanding of automated testing principles. Strong analytical and problem-solving skills with the ability to identify root causes of complex issues. Familiarity with data analysis tools (e.g., SQL, Excel, JQL, Python). Basic knowledge of monitoring and logging tools (e.g., New Relic, Datadog, Sumo). Bonus Points Familiarity with messaging technologies (e.g., APIs, SMS, MMS, SMPP, MM4). Familiarity with Agile development methodologies and software testing. Familiarity with scripting languages (e.g., Python, Bash). Understanding of version control systems (e.g., Git). Basic experience with CI/CD pipelines. The Whole Person Promise At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. Benefits include: 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our nutritionist. Are You Ready to Apply? Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice SJ How to Apply Interested in this position? Please submit your resume and cover letter through the application portal. The Sporting Blog New York, NY, United States Adyen Amsterdam, Noord-Holland, Netherlands Stay Updated with TechBrains Get the latest tech news, tutorials, and updates delivered to your inbox. #J-18808-Ljbffr TechBrains