IT Manager

Are you doing what you love? We are! Why? At our core, we are a resiliency‑building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. As an innovative learning and collaborative organization, every position contributes to this purpose, and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth. If this resonates with you, then read on! About Our IT Manager Position Resilient Health is seeking an experienced and motivated IT Manager / Systems Administrator to oversee and support the technology infrastructure across our growing behavioral health organization serving communities throughout Arizona. This position is responsible for the day‑to‑day management, maintenance, security, and strategic oversight of our cloud‑based systems, networks, communications platforms, and IT operations across 10 locations statewide. The ideal candidate is both highly technical and service‑oriented, with the ability to lead a small support team while collaborating effectively with leadership, staff, and external vendors. This role reports directly to executive leadership and plays a critical role in maintaining operational continuity, cybersecurity, system reliability, and user support across the organization. What an IT Manager Does at Resilient Health Manage and support the organization's Microsoft 365 cloud environment, including user administration, licensing, security, email, Teams, SharePoint, and related services Oversee IT operations and infrastructure across 10 locations throughout Arizona Manage and maintain Meraki networking equipment, internet connectivity, VPN access, and wireless networks Oversee organization‑wide phone systems, eFax systems, security alarms (Everon), and camera systems Monitor system alerts, performance, cybersecurity risks, backups, and system health Coordinate and manage IT vendors, service providers, contractors, and technology partners Supervise one full‑time and one part‑time IT Help Desk staff member, including delegation of support tickets and workflow oversight Provide escalation support and troubleshooting for complex technical issues Assist with onboarding/offboarding processes, user access management, and device provisioning Develop and maintain IT policies, procedures, disaster recovery planning, and security best practices Collaborate with leadership on technology planning, infrastructure improvements, budgeting, and future organizational needs Research and recommend technology solutions that improve efficiency, security, and operational effectiveness Support compliance, security, and data protection initiatives within a healthcare environment Maintain documentation related to systems, vendors, assets, and network infrastructure Requirements for This Position Bachelor's Degree in Information Technology, Computer Science, or related field preferred Minimum of 5 years of progressive IT experience required Previous supervisory or management experience preferred Strong experience with Microsoft 365 administration in a cloud‑based environment required Experience managing networks, firewalls, wireless systems, VPNs, and infrastructure across multiple locations required Experience with Meraki networking equipment preferred Strong knowledge of cybersecurity, backups, disaster recovery, and IT best practices required Experience managing vendors and external technology partners required Excellent analytical, troubleshooting, organizational, and problem‑solving skills required Ability to prioritize multiple projects and respond effectively in a fast‑paced environment Strong communication and customer service skills required Valid driver's license required Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire Three‑year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements Where You Will Be Working 2255 W. Northern Ave., Phoenix AZ 85021 with some travel to clinics throughout Arizona What This Position Pays Up to $80,000 depending on education and years of management experience Our Perks Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years) 14 paid holidays Excellent quarterly incentives 403(b) with company match Short and Long Term Disability Life Insurance Employee Assistance Program Voluntary insurance for critical illness, accident and hospitalization In an effort to support our participants by setting healthy examples, all Resilient Health campuses are smoke‑free for employees. Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodation for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief. #J-18808-Ljbffr