Chinese Bilingual Patient Coordinator

Job Description

Job Description

High-impact patient role with competitive pay and benefits serving the Chinese-speaking community!

The ideal candidate will have a patient-first attitude, be fluent in Mandarin Chinese, and bring experience in patient coordination, customer service, or sales in a healthcare setting.

Position Details:
We are seeking an experienced professional to join our Arcadia office as a Patient Coordinator. This role is the first point of contact for patients visiting our center and plays a key part in shaping their experience.

The coordinator will manage critical aspects of patient-facing operations, including reception, check-in and check-out, appointment scheduling, phone handling, payment collection, tissue shipment coordination, and general administrative support. This position is vital to clinical administration and to supporting prospective parents through their fertility journey.

Benefits:

• Health, dental, and vision insurance
• Paid time off and sick days
• 401K plan for tenured employees
• Life insurance coverage
• Company trips, events, and banquets
• Leadership and professional development opportunities

Qualifications:

• Conversational fluency in Mandarin required; reading/typing proficiency strongly preferred
• 1+ years of experience in a medical office setting (reception, front desk, medical assistant, or care coordination) preferred
• Strong customer service or sales background also considered
• Familiarity with medical terminology and ICD codes preferred, not required
• Experience with EMR software and scheduling systems a plus
• Local to the Arcadia area for interview and evaluation period

Responsibilities:

• Welcome and guide patients through their clinic visits
• Support patients in person, by phone, and email with scheduling, billing, and other non-medical needs
• Deliver courteous, professional, and compassionate service
• Resolve issues and ensure patients feel supported and well cared for
• Collaborate with teammates to improve department performance
• Partner with leadership to address patient feedback and enhance care
• Contribute ideas and initiatives to improve clinic operations and patient care
• Follow clinic policies, professional standards, and regulatory requirements

About Life IVF Center:
Life IVF Center is a nationally acclaimed fertility program that has helped thousands build the families of their dreams. Based in Southern California, we specialize in Precision IVF®, offering accessible, tailored treatments with high success rates and reduced reliance on medication. We are proud of our patient outcomes, strong team culture, and commitment to continuous improvement.

Candidate Traits:

• Passion for helping patients and supporting others in healthcare
• Warm, friendly, and professional demeanor
• Excellent verbal communication with empathy and courtesy
• Proactive mindset with strong problem-solving skills
• Quick learner who adapts well to change
• Team player comfortable working with diverse patients and colleagues

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Company Description

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.