Implementation Manager (Client Facing - Non Technical)

We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings-and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future.

Position Summary:

The Implementation Manager leads onboarding for new Employers and Consultant partners, ensuring a clear, organized, and easy implementation process into the ParetoHealth community. This role owns each step from start to finish-owning timelines, coordinating details accurately, anticipating challenges and risks early, and delivering an exceptional experience that builds confidence and long-term satisfaction.

Reporting to the Manager, Implementation Delivery this individual independently manages multiple concurrent implementations in a fast-paced, seasonal environment. The Implementation Manager plays a critical role in strengthening overall onboarding quality by executing effectively, adapting to change, and identifying and adopting improvements. Their work builds lasting, valued relationships for Employers and Consultants alike.

Key Responsibilities:

• Own and manage implementations end-to-end, ensuring all deliverables are completed accurately, efficiently, and on time.
• Lead Employers and Consultant experience throughout onboarding by being proactive, managing expectations, and adapting to different audiences to ensure clarity, consistency, and customer satisfaction.
• Facilitate kick off calls, ongoing touchpoints, and status updates to maintain clarity, accountability, and momentum across all parties.
• Partner with internal teams including Sales, Underwriting, Account Management, and Cost Containment Operations to align priorities, share updates, manage dependencies, and anticipate needs across the onboarding process.
• Execute established processes and tools (e.g., Salesforce, InspirePlanner) with precision and timeliness, while identifying and adopting improvements that enhance efficiency and scalability.
• Demonstrate adaptability, initiative, and teamwork by responding to change, sharing insights, supporting peers, and promoting alignment across the Implementation function to contribute to collective success.
• Deliver successful onboarding outcomes that reduce errors/ escalations and build confidence, satisfaction, and long-term partnerships with Employers and Consultant partners

Required Skills & Qualifications:

• Bachelor's degree or equivalent work experience required.
• 2+ years of experience in client implementation, onboarding, or project/account management; experience in health benefits, stop-loss, or insurance preferred.
• Proven ability to manage multiple projects simultaneously with accuracy, organization, and strong attention to detail.
• Strong communication and relationship management skills with ability to simplify complex concepts and tailor messages to different audiences.
• Demonstrated relationship-building skills and a strong commitment to customer satisfaction.
• Collaborative team player with experience working cross-functionally to meet deadlines, manage dependencies, and achieve goals.
• Analytical and problem-solving mindset with a data-driven approach, leveraging tools such as Salesforce (SFDC) and InspirePlanner (or other project management tools) to improve processes and performance.
• Self-starter with initiative, adaptability, and commitment to continuous improvement.

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment

We are guided by our values:

Fire in the belly

The drive to learn, to improve, and to deliver outstanding value every day.

See the field

The ability to see the big picture and prepare to meet tomorrow's needs.

Get it done right

The passion to produce at higher rates and to the highest standards.

For the greater good

A united community creating better health benefit solutions for all.
Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.
Disclosures:
ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
California Applicants : See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.