Manager, Client Success

Manager, Client Success Role:The Manager for Client Success is responsible for managing a team of Client Success Managers. They are responsible for providing strong leadership to the team, as well as taking responsibility for management-related items such as development, performance management, recruitment, team building, and involvement in escalated issues as necessary.Manager, Client Success Responsibilities :Manages Client Success Managers with respect to client interaction, communication tactics and processes. Supports Client Success Managers in their roles through understanding and facilitating client needs, and gaining knowledge in Morgan Stanley at Work’s equity administration platformsFacilitates the recruiting, training, and performance management and development of Client Success ManagersEvaluating internal and external client processes for greater efficiency and scalability, making recommendations and changes as neededEstablishes new processes to leverage existing technologies and practices for greater efficiency and scalabilitySupports the Client Success Management team during client escalations as requiredAssists with internal team communications and education, as neededEnsures client relationships with respect to account administration for the client base are intact and proactively cultivated, ensuring client satisfaction levels with respect to the client base are maintained and increased appropriatelyManager, Client Success Qualifications :Bachelor’s degree in business, commerce or related field is preferred or equivalent experience. High School diploma or equivalent requiredDemonstrated success with managing a team of direct reports and actively cultivating employee developmentCertified Equity Professional (CEP) preferredRelevant industry (technology/financial services/equity compensation) experience considered an assetExperience managing and measuring client satisfaction levels and ongoing initiatives, including identifying opportunities for improvement in tools and processesExposure to or experience with Morgan Stanley at Work’s equity administration platforms and/or other stock plan administration systems would be an assetProven ability to effectively communicate, build relationships, manage, and lead a diverse range of personalities and roles both internally and externallyAbility to problem solve, design, and implement new procedures, and train staffDemonstrated ability to manage, multi-task, prioritize and maintain multiple projects, tasks, clients, and activities with changing prioritiesDemonstrated excellence in customer service, including proven ability to become a “trusted advisor” with senior members of client organizationsExcellent written and oral communication and presentation skills, particularly in conversation with executive-level decision makersProven, superior problem-solving skills and abilities, including the ability to make sound decisions and find viable solutions under tight timelines and in ambiguous circumstancesProject management experience would be an asset; formal Project Management education is not a requirementDemonstrated success with explaining complex issues or topics to non-expert team members & customersFluency in spoken and written English is a must; fluency in other languages considered an assetWhile we thank all applicants for their interest, please note that only those individuals selected for an interview will be contactedMorgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).WHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste into your browser.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : . #J-18808-Ljbffr Morgan-Stanley