Dermatology Front Desk & Call Center Specialist

Associates in Dermatology seeks motivated and skilled professionals for full-time employment. Current job openings are listed below. Histotech Position Summary: Histotechs are primarily responsible for providing the dermatopathologists with microscope slides that have been properly cut and stained to provide a proper diagnosis. Essential Functions Summary: The histotech will work each day in the lab. Embedding, cutting, and staining are the main duties of this position. Other duties include set-up, accessioning, filing blocks and slides and various other responsibilities as assigned. Process, embed, cut, stain and coverslip File slides Computer skills to include data entry and EMA knowledge Ability to multitask in a high paced, sometimes high stress environment Excellent attention to detail Strong organizational skills Effective communication with peers and management Other duties may include disposing of chemicals, changing the chemicals in the stainer, and communicating with staff and physicians about any problems with specimens Reporting Relationships: Position will report to Lab Supervisor. Qualifications: Prior experience as histology tech preferred. Ability to communicate clearly. Ability to work with all departments and personnel levels. Ability to work independently and maintain mental focus for long periods. Prior experience in Dermatology a plus. Meets CAP requirements for grossing a plus. General understanding of IHC staining/troubleshooting a plus. Physical Requirements: Must possess strong English oral and written communication skills; eyesight sufficient to read medical charts and monitors; manual dexterity to utilize reference materials, manipulate pages in Medical Chart and type on keyboards; strong attention to detail; multitasking ability; functions as a key member of a team in a high paced, sometimes high stress environment to produce slides meeting or exceeding physician specifications. Environmental Conditions: Typical office environment. During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated. Medical Assistant Position Summary: The medical assistant is primarily responsible for assisting the medical provider with patient care. Essential Functions Summary: Responsible for assisting the physician with patient care including taking vital signs, obtaining history and chief complaint; assisting with biopsies and selected surgery procedures; patient education on treatment plans and medication; patient phone calls; assisting in surgery, nursing procedures such as suture removal, dressing changes, and completion of pathology and lab requisition documents. Advanced skills in data entry and EMR programs Advance experience with IPads Good understanding of skin anatomy Good problem‑solving and analytical skills Ability to work as a team member Well‑organized with attention to detail Ability to manage multiple projects simultaneously Empathetic with patient needs and concerns Ability to work well with physicians, anticipating their needs in regard to patient treatment Ability to type 40 words per minute Reporting Relationships: Medical Assistants reports to the Clinical Coordinator. Qualifications: Must possess a high school diploma or GED. Must complete an accredited medical assisting program, dermatology technician program, or nursing program. Physical Requirements: Must possess strong English oral and written communication skills; eyesight sufficient to read medical charts and computer monitors; manual dexterity to utilize reference materials, manipulate pages in Medical Chart and type on keyboards. Environmental Conditions: Typical office environment. During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated. Front Desk & Call Center Position Summary: Front Desk and Call Center employees are the front lines of our practice. They primarily check patients in/out when they are on site for their appointments and assist patients (established and new) when they reach the practice by telephone/online. Essential Functions Summary: The front desk employees greet all patients, register demographic and insurance information, collect copays and payments on accounts. Employees will schedule follow up appointments, scan RCH and verify information is correct in system, answer phones and check voicemail including answering physicians line, as well as sort faxes and schedule any patients referred via fax. Phone room employees will create, cancel and reschedule patient appointments, direct patient calls to correct clinical staff members, print/check charts weekly including daily work in charts. Employees are responsible for checking the voicemails and for patient call backs. Employees respond to online appointment request as well. Other office admin duties are required. Position Requirements: Skills in data entry and EMR programs. Advanced telephone, computer and multitasking skills when working with inbound and outbound calls. Must exhibit, demonstrate and maintain outstanding customer service skills. Completes all other assigned tasks to ensure efficient department function and workflow. Escalates any billing/coding issues to Patient Care Coordinator. Accurate understanding and application of client manual information to daily assignments. Maintain acceptable levels of attendance and punctuality as specified in company and departmental policies. Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned. Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct. Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties. Reporting Relationships: Front Desk/ Call Center employees will report to the Patient Relations Coordinator. Qualifications: Must possess a high school diploma or GED. Must have worked 1 year experience (preferable in dermatology) within a call center and front desk setting. Must be able to work independently and maintain mental focus for long periods of time. Physical Requirements: Must possess strong English oral and written communication skills; eyesight sufficient to read medical charts and computer monitors; manual dexterity to utilize reference materials, manipulate pages in Medical Chart and type on keyboards. Environmental Conditions: Typical office environment. During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated. #J-18808-Ljbffr Associates in Dermatology