BDC Manager

Job Description

Job Description

Description:

Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of reps.

You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.

What You’ll Do:

• Lead and develop the BDC team—hiring, coaching, and motivating reps
• Handle all incoming sales and service calls (when applicable)
• Monitor call recordings and coach for quality and effectiveness
• Manage internet leads and dealership CRM manifest follow-up
• Make outbound prospecting and appointment reminder calls
• Oversee no-show follow-ups, CSI calls, and service drive opportunities
• Collaborate with Sales Managers and GMs on showroom traffic and strategy
• Review and approve bonus/commission numbers for reps

What You Bring:

• Experience in automotive BDC, appointment setting, or call center management
• Strong communication, organization, and team leadership skills
• Proven ability to coach, motivate, and hold a team accountable
• Comfortable working with CRMs, lead management systems, and dealership tools
• Bilingual is a plus
• Sales license required (if based in WI)

Nice to Have:

• Automotive retail or service department exposure
• Familiarity with equity mining tools and service-to-sales strategies

Perks & Benefits:

• Competitive pay with performance bonuses
• Full benefits package
• Growing company with internal promotion opportunities
• Work in a fast-paced, team-first dealership environment

Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.