Inside Sales Associate

Job Description

Job Description

As a Sales Associate your primary responsibility will be to drive sales and provide outstanding customer service through multiple channels.

• Consultative Sales: Identify customer needs and recommend the right metal products, value-added services, and cutting solutions. Build rapport to create repeat business and long-term relationships.
• Engaging with Customers: Spend your day on your feet, moving between our sales counter, the office, and the shop floor to assist customers from trade professionals to do-it-your-selfers.
• Problem-Solving & Solutions: Act as a trusted advisor, offer tailored solutions that fit customer needs and budgets.
• Handling Multiple Channels: Manage in-store interactions, phone inquiries, eCommerce orders, and online quote requests promptly and professionally.
• Quote & Order Management: Provide accurate pricing, prepare quotes, follow up on leads, and close sales. Process orders and manage transactions with precision.
• Data Entry: Enter customer profile details, correct material dimensions, payment info, and any order specifications into our ERP system in a timely manner, with precision and attention to detail
• Work as a Team: Collaborate and communicate with Supervisors, Warehouse Associates, Drivers, and other Sales Associates to provide customers with a seamless, one-stop experience.
• Sales Target Achievement: Support sales goals by maintaining stock control, monitoring margins, and ensuring customers return for future orders.

​ Qualifications:

We’re looking for a motivated, sales-oriented individual who thrives in a fast-paced environment.

• Sales & Customer Focus: You understand the sales cycle and enjoy helping customers find the right products while maximizing revenue.
• Positive & Interactive People Skills: You are approachable, friendly, and excel in building customer relationships.
• Strong Organizational & Time Management Skills: Ability to juggle multiple customer interactions and follow up on leads promptly.
• “Yes” Attitude & Adaptability: A proactive, solutions-driven mindset that embraces challenges with enthusiasm. Confidence in troubleshooting and a proactive approach to resolving issues.
• Essential Experience & Skills: At least one year of proven customer service, retail sales or inside sales experience, strong computer and math skills, and excellent communication abilities.

Metal Supermarkets, the world’s largest supplier of small quantity metals, is seeking a Warehouse Associate / Customer Service Representative to join our team. Known worldwide as The Convenience Stores for Metal, we are a business to business brand with over 100 locations across the United States, Canada, and the United Kingdom. We have been providing businesses and consumers with quality customer service and products since 1985

Company Description

Metal Supermarkets, the world’s largest supplier of small quantity metals, is seeking a Warehouse Associate / Customer Service Representative to join our team. Known worldwide as The Convenience Stores for Metal, we are a business to business brand with over 100 locations across the United States, Canada, and the United Kingdom. We have been providing businesses and consumers with quality customer service and products since 1985