IS Help Desk Technician

IS Help Desk SpecialistAre you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? Support diverse end users and software developers in our Lake Oswego office while collaborating with a global technology team to keep technical operations running seamlessly.Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.In this high-impact position, you will serve as the trusted face of the Corporate IS department, optimizing enterprise IT processes to elevate technical operations across the organization.Key Exciting Responsibilities:Support end users with help desk support and deployment of hardware and software.Display a high-level of customer service and professionalism.Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble's computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.Who You Are:Builds Trust: You honor your word by doing what you say you are going to do. You work to establish credibility and forge strong internal and external partnerships. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.Customer-centric mindset (outcome focused): You have a commitment to delivering genuine customer service and are focused on solving customer problems that deliver measurable value.Consultative: You effectively diagnose stakeholder needs and offer expert, actionable guidance to influence key decisions.Facilitator: You can guide groups to work together better, understand their common goals, and navigate disagreements smoothly. You actively listen to others.Continuous Improvement Mindset: You proactively seek small, incremental improvements to eliminate waste and boost efficiency in the team's daily work.Essential Skills & Experience:Minimum of an Associate's Degree in Information Technology, Vocational or Technological education in Information Technology. Alternatively, candidates with 6+ years of relevant experience and IT certifications such as ITIL, CompTIA A+, etc., may be considered.Excellent communication skills in English, verbal and written.Experience of providing exceptional and effective customer service with both technical and non-technical personnel.Excellent organization skills.Independently maintains and renews continuous relations with established suppliers, partners and stakeholders.Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.Experience in asset lifecycle management.Thorough experience with: Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment, etc.Foundational knowledge of networks, cybersecurity, client-server model, on-prem and cloud-based endpoint management platforms, etc.Proven experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.Experience with scripting and automation (e.g., PowerShell, Bash, or Python) to enhance operational efficiency.Bonus Points For:Familiarity with Google Workspace for enterprise collaboration and project management.Logistics:Location: Lake Oswego, Oregon (In Office)Travel Requirement: 0-5%Why You'll Love Working With Us:At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." 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