Marketing Operations Manager

Community Health Choice, Inc. (Community) is a non‑profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: Medicaid State of Texas Access Reform (STAR) program for low‑income children and pregnant women Children’s Health Insurance Program (CHIP) for the children of low‑income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre‑existing conditions. Community Health Choice (HMO D‑SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more. Improving Members’ experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high‑quality health care they need and deserve. Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high‑risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self‑sufficient and receives no financial support from Harris Health or from Harris County taxpayers. JOB SUMMARY Marketing Operations Manager leads the marketing team’s project management function, overseeing planning, execution, governance, and optimization of marketing initiatives that support member growth, retention, engagement, and enterprise communications across all divisions of the business. The role translates strategic priorities and marketing requests into structured project plans, clear workflows, timelines, dashboards, and performance reports. It also owns and optimizes the department’s project management software platform, ensuring transparency, accountability, effective prioritization, capacity planning, and a consistent experience for internal stakeholders. JOB SPECIFICATIONS AND CORE COMPETENCIES Marketing Project Management, Planning, and Execution Lead projects across marketing communications, creative, growth, and enterprise communications from intake through completion. Develop project plans, timelines, milestones, deliverables, assignments, dependencies, and approval paths. Translate business priorities and stakeholder requests into actionable project workflows. Coordinate work across internal teams, contractors, agencies, vendors, and business partners. Track project progress, resolve barriers, and escalates risks or decision points to leadership. Support campaigns, creative production, collateral, digital updates, member communications, and enterprise communications. Ensure deliverables meet brand, compliance, departmental, and Community Health Choice standards. Project Management Software Ownership and Workflow Governance Own the department’s project management platform as the central system for intake, tracking, workload visibility, reporting, and accountability. Manage platform structure, workflows, intake forms, templates, task hierarchy, automations, permissions, dashboards, and reports. Design and maintain workflows for marketing, creative, communications, translation, print, digital, campaign, and recurring requests. Maintain standards for naming conventions, statuses, priorities, routing, required fields, and documentation. Ensure the platform supports project visibility, workload tracking, vendor coordination, capacity planning, and stakeholder communication. Monitor system adoption, data quality, workflow consistency, and reporting accuracy. Recommend and implement improvements to increase efficiency, accountability, and usability. Marketing Ticket Intake and Stakeholder Liaison Serve as the primary liaison for internal stakeholders submitting marketing requests. Review incoming tickets for completeness, accuracy, urgency, feasibility, and alignment with priorities. Partner with requesters to clarify objectives, audiences, scope, deadlines, approvals, compliance needs, and required materials. Conduct intake quality checks to ensure requests are ready for assignment. Resolve incomplete, unclear, duplicate, or misrouted requests. Convert requests into clear scopes, deliverables, timelines, tasks, and assignments. Route work to the appropriate team member, contractor, agency, vendor, or functional area. Communicate expectations, status updates, dependencies, approvals, and completion notices. Escalate priority conflicts, delayed approvals, resource constraints, or urgent needs with recommended solutions. Contractor, Agency, Translation, and Print Vendor Management Coordinate work performed by contractors, agencies, translation vendors, print vendors, and other third‑party partners. Support onboarding, workflow orientation, system access, process expectations, brand standards, and confidentiality requirements. Clarify deliverables, specifications, timelines, approval requirements, and communication protocols. Assign, route, track, and document vendor‑supported work in the project management system. Coordinate deliverables between internal stakeholders, team members, contractors, agencies, translators, and printers. Monitor vendor performance, responsiveness, timeliness, quality, and adherence to standards. Manage translation workflows from source material review through vendor routing, internal review, and final documentation. Manage print projects, including specifications, quantities, proofs, production timelines, delivery coordination, and issue resolution. Escalate vendor‑related risks involving timing, quality, cost, missing inputs, or compliance. Workload Reporting, Performance Tracking, and Business Planning Support Provide leadership with weekly visibility into workload, project status, capacity, risks, and operational trends. Develop weekly workload reports, dashboards, and performance summaries. Track project volume, ticket status, aging requests, overdue items, turnaround times, priorities, completion rates, vendor work, and upcoming deadlines. Identify trends related to intake quality, workflow delays, stakeholder demand, resource constraints, and recurring bottlenecks. Provide recommendations to support prioritization, capacity planning, business planning, and process improvement. Maintain accurate project data to support reliable reporting and decision‑making. #J-18808-Ljbffr Harris Health System, Inc.