MedTech Technical Support Representative

Job Overview Our Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system. The part‑time, as‑needed schedule for this opening will primarily be scheduled service appointments averaging 30hours per week, and has potential to grow into field service demand by traveling to customer sites as needed. Responsibilities Install software patches remotely and verify proper functionality post‑upgrade. Respond to, evaluate and prioritize assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer‑related technologies. Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner. Effectively document all steps taken to service the request in the appropriate tracking system. Handle problem recognition, isolation, resolution, and follow‑up for routine customer problems; escalating or collaborating to solve more complex issues with advanced team members or department management. Obtain and maintain proper vendor credentialing to service all customers in their respective coverage areas as needed. Set scheduled availability within systems so that notification of new work can be received. Job Requirements Associate degree in a biomedical or computer‑related field or 1–3 years of equivalent related technical support of PC experience preferred; high school diploma and 1 year of related experience required. Intermediate troubleshooting abilities in electronics, mechanics and electromechanical systems. Valid driver’s license and reliable personal transportation to assigned sites. Strong communication skills and ability to provide exceptional customer support. Ability to perform physical tasks such as pushing, pulling, stooping, bending and lifting up to 70lbs. Must meet hospital vendor credentialing requirements, including vaccination status, and reside in the United States. Preferred Experience Experience as a military technician, field service computer technician or other complex electronics technician. Experience supporting automation equipment in a healthcare setting. A+ certification. Benefits Not eligible for medical benefits. Visa sponsorship not available. Potential base pay range: $27–$30 per hour. Vaccine, Immunization, and Hospital Credentialing Requirement Individuals selected for this role must complete healthcare facility credentialing, including proof of vaccination status. Required immunizations include: measles, mumps and rubella vaccine, varicella (chickenpox) vaccine, negative tuberculosis (TB) test, tetanus, diphtheria and pertussis (Tdap) vaccine, hepatitis B vaccine, influenza vaccine (seasonal), and COVID‑19 vaccine primary series. IQVIA complies with applicable laws regarding reasonable accommodations or exemptions for religious, medical or other protected reasons, but client requirements may supersede. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. #J-18808-Ljbffr IQVIA LLC