Front Desk Sales Associate and Key Holder - Lake Zurich

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Front Desk Sales Associate & Key Holder Full Time
Total Average Compensation: $21$23/hour (Plus Additional Sales Bonus Opportunities)
Schedule: 3540 hours/week | Closed Sundays
Locations: Lake Zurich & Buffalo Grove, IL

Who We Are

Scenthound isnt your typical dog grooming shopwere transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.

At Scenthound, were more than just dog loverswere a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our North Star

We remove barriers so people can love and connect with their dogs every day.

Our Core Values

• Dog First We speak dog.
• One Pack We support each other.
• Bring Love We love what we do.
• Seek Growth We invest in ourselves and each other.
• Make a Difference We are the change.

About the Role

As a Front Desk Sales Associate & Key Holder , you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support .
In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty , responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance.
This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.

What Youll Do

Sales & Customer Experience

• Manage inbound leads through our CRM and schedule appointments
• Educate customers about services to drive membership and product sales
• Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
• Recommend add-on services based on dog needs
• Deliver an exceptional, informative customer experienceevery time
• Resolve customer concerns quickly and professionally

Operations & Key Holder Responsibilities

• Open and close the store following standard operating procedures
• Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
• Maintain store readiness, cleanliness, and safety standards at all times
• Monitor daily schedules and adjust for optimal flow and efficiency
• Act as Manager on Duty when the Store Manager is not present
• Support the Store Manager in executing daily priorities and achieving store goals
• Lead by example in performance, accountability, and customer experience

What Were Looking For

Sales Experience: Background in retail, hospitality, or membership-based sales is preferred
Customer Service: Experience providing high-quality, solutions-based service
Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus
Dependability: Reliable and responsible with store access and operations
Dog Lover: Passion for pet health and wellness is a plus
Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way
Tech-Savvy: Familiar with CRM, POS, and scheduling systems
Analytical: Ability to read and act on performance data
Leadership Potential: Motivated to take initiative and support team success

Benefits & Perks

• Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
• Health benefits: Medical, dental, and vision (for full-time employees)
• Paid Holidays: 4 in a Year
• Time off: Paid time off (PTO) for both full- and part-time team members
• Work-life balance: No late evenings, and closed on Sundays
• Unlimited: Snacks and Drinks on the house
• Free Grooming: Bring in your pet for free grooming once a month
• Financial perks: Participation in tip pool, merit-based raises
• Bonus opportunities up to $500/month based on results
• Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community