Outreach Case Manager

Job Description

Outreach Case Manager
Call to Freedom | Full-Time | Non-Exempt | Sioux Falls Area

Are you called to work that truly changes lives? At Call to Freedom, every day is an opportunity to walk alongside survivors of human trafficking as they move toward safety, healing, and independence. As an Outreach Case Manager, you won’t just be doing a job—you’ll be part of a mission, offering hope, building trust, and helping create new beginnings.

If you’re passionate about advocacy, believe in the power of trauma-informed care, and want to be part of a team that shows up with purpose every day, we’d love to meet you.

Why You’ll Love This Role

• Be a steady support in someone’s journey – Help survivors access safety, housing, and critical resources
• Get out into the community – Build relationships with schools, shelters, rural teams, and correctional facilities
• Grow in meaningful ways – Participate in specialized trainings and collaborative care networks
• Work alongside people who care deeply – Join a mission-driven, supportive team
• No two days look the same – Blend case management, outreach, and community engagement in a dynamic role

Benefits That Support You

We believe that caring for our team is essential to caring well for others.

• Competitive pay: $18–$23/hour, depending on experience
• Health, dental, and vision insurance (with multiple plan options, including fully covered employee-only plans)
• Generous paid time off, including vacation, sick leave, and holidays
• Retirement plan with employer contribution
• Ongoing professional development and learning opportunities
• A collaborative, encouraging, and mission-focused culture
• Opportunities to grow within an organization making a real impact

What You’ll Do

Walk alongside survivors

• Serve as a trusted point of contact, offering consistent, compassionate support
• Conduct screenings, assessments, and intakes with a focus on safety and dignity
• Partner with clients to build individualized goals and plans for their future
• Keep thoughtful, accurate documentation to support continuity of care

Connect people to what they need

• Coordinate referrals and services with community partners
• Help remove barriers by providing transportation when appropriate
• Work closely with internal teams to support housing, emergency needs, mentorship, and recovery

Build strong community connections

• Collaborate with shelters, schools, correctional facilities, and rural response teams
• Act as a bridge between Call to Freedom and partner organizations
• Support coordination of care for newly identified survivors locally and beyond

Be part of a larger movement

• Provide education and training to community partners
• Participate in collaborative response teams and multidisciplinary meetings
• Support prevention efforts that help stop trafficking before it starts

Support coordinated, holistic care

• Partner with the Director of Marissa’s House & Outreach Services on referrals
• Assist with case navigation across regions
• Travel as needed to strengthen partnerships and response efforts

What You Bring

• A heart for advocacy and working alongside individuals impacted by trauma
• Bachelor’s degree in Social Work, Counseling, or a related field (preferred)
• Experience in case management or working with vulnerable populations
• Understanding of—or willingness to learn—trauma-informed care
• Strong communication and relationship-building skills
• Organization, adaptability, and the ability to manage multiple priorities
• A team-oriented mindset with the ability to work independently

Additional Requirements

• Valid driver’s license and current auto insurance
• Willingness to travel occasionally, including possible overnight trips
• Flexibility for occasional evenings or weekends based on program needs
• Ability to sit for extended periods and occasionally lift up to 30 pounds
• Employment is contingent upon the successful completion and passing of a pre-employment background check and drug screen

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About Call to Freedom

Call to Freedom exists to bring hope and restoration to those impacted by human trafficking. Through outreach, prevention education, and survivor services, we work hand-in-hand with communities to support individuals on their path to freedom.

If you’re ready to be part of something meaningful—something that truly changes lives—we encourage you to apply.