Manager, Patient Financial Services Reporting & Analytics

Job DetailJob Title:Manager, Patient Financial Services Reporting & AnalyticsDepartment:62044-Clinical Business Services - AdminLocation:FarmingtonFTE%:1Shift1stSearch #:2027-206Closing Date:08/21/2026Recruiter:O'Donnell, Lorin E.Additional Links:This position is Benefit eligible; click here for an overview of available benefitsThis position is covered by the Man/Con Handbook; click here to review the current Handbook.Why UConn HealthUConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.At UConn Health, this position is responsible for managing the operations and staff of patient financial services, including planning, implementing, and overseeing all activities pertaining to assigned projects, daily operational needs, vendor management, process improvement, workflows, and data integrity.SUPERVISION RECEIVED:Works under the supervision of an employee of higher grade.SUPERVISION EXERCISED:Manages Patient Financial Services staff as assigned.EXAMPLES OF DUTIES:Schedules, assigns, oversees, and reviews the work of staff; provides training and assistance, conducts performance evaluations; determines priorities and plans work;Establishes and maintains department procedures; develops or makes recommendations on the development of policies and standards;Develops plans and timelines, coordinates all business system needs, identifies best practices, implements efficient workflows, identifies risks, and applies solutions for assigned projects to optimize successful implementation and operations;Maintains documentation on projects, training, QA processes, reporting and interface logic;Manages 3rd party/vendor relationships and operations ensuring quality controls;Performs quality checks, upholds continual data integrity by documenting and administering quality assurance for file interfaces, resolves system related issues and ensures compliance of vendor contracts;Evaluates and implements action plans for continued operational improvement;Builds, facilitates, and maintains effective working relationships; serves as primary liaison and contact with staff, internal departments, agencies and vendors;Develops, implements, and evaluates departmental goals and productivity measures;Performs other related duties as required.MINIMUM QUALIFICATIONS REQUIREDKNOWLEDGE, SKILL AND ABILITY:Knowledge of revenue cycle, patient accounting, managed care and government payers, medical terminology and compliance;Considerable knowledge of relevant financial and accounting rules, state and federal laws, statutes, regulations, and internal policies and procedures;Knowledge of project and contract management, systems implementation, and operational workflow modeling;Technical skills with the ability to interpret reports and prepare summaries; proficiency with computer systems and Microsoft Office applications;Critical thinking skills with exceptional analytical and complex problem-solving ability;Excellent interpersonal and customer service skills; effective verbal and written communications skills;Organizational and time management skills; ability to work in a fast-paced environment under multiple pressures and deadlines;Supervisory ability to lead, manage, and mentor staff.EXPERIENCE AND TRAINING:General Experience:Seven [7] years of progressive professional experience in patient financial services related functions in healthcare or healthcare finance industry which includes project management and vendor relations.Substitutions Allowed:Bachelor's degree in Finance, Healthcare Administration, Business Administration, Health Science and Policy or a closely related field may be substituted for 4 years of the general experience.Special Experience:At least two (2) years of the general experience must have been in a supervisory/managerial capacity.PREFERRED QUALIFICATIONS:Demonstrated experience working with Epic revenue cycle applications (Resolute Hospital Billing, Professional Billing, Cadence, Prelude, Grand Central).Experience developing reports and dashboards using Epic tools including SlicerDicer, Reporting Workbench, Clarity.Experience developing key performance indicators, scorecards, productivity metrics, and benchmarking reports to support revenue cycle performance improvement initiatives.Advanced knowledge of healthcare revenue cycle operations, including claims management, denials, and self-pay collections.Demonstrated ability to translate complex data into actionable insights for executive leadership, operational teams, and cross-functional stakeholders.SCHEDULE: This position is full-time, 40 hours per week, Monday through Friday from 8:00 am to 5:00 pm with a 60-minute unpaid meal break.SALARY: The salary range for this position is $100,000 to $171,200.